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Guest Network is slow
I'm having problems with the guest network. The connection is fine, and speeds show that everything is working, but apps aren't connecting. It's really slow or buffers forever. There don't seem to be...
As an update to this thread, I contacted Netgear support this morning and opened a case regarding the issues with the guest network running on firmware 3.2.18.1 on my RBR753/RBS753 system.
After going through all the troubleshooting steps, we reverted back to firmware 3.2.17.12 for the router and satellites. I have been testing devices for over 3 hours now with no hiccups. Support said to report back in 24-48 hours and they will escalate my case regarding the issue with the latest firmware.
- Wow, that's interesting. If the old firmware works, I hope they're able to identify the issue quickly and fix in the next update.
Just in case this isn't a quick fix, how'd you drop back to the old firmware?
mbarylski wrote:
Wow, that's interesting. If the old firmware works, I hope they're able to identify the issue quickly and fix in the next update.
Just in case this isn't a quick fix, how'd you drop back to the old firmware?Just to the Netgear downloads page: https://www.netgear.com/support/download/
After I downloaded the previous version of the firmware for the router and satellites, you just go into the manual upload section of your firmware update on your Orbin login. I used a laptop that was wirelessly connected near the router. I did the router first, then the satellites.
So far I've tested loading the guest network and haven't had any issues.
- Awesome, thanks!
Im wondering if the newer beta FW has the same problem as well or not?
bdsmith63 wrote:As an update to this thread, I contacted Netgear support this morning and opened a case regarding the issues with the guest network running on firmware 3.2.18.1 on my RBR753/RBS753 system.
After going through all the troubleshooting steps, we reverted back to firmware 3.2.17.12 for the router and satellites. I have been testing devices for over 3 hours now with no hiccups. Support said to report back in 24-48 hours and they will escalate my case regarding the issue with the latest firmware.
FURRYe38 wrote:Im wondering if the newer beta FW has the same problem as well or not?
I'd be interested to know that too, I did message the two moderators, but haven't heard anything back asking about the beta FW...
bdsmith63 wrote:As an update to this thread, I contacted Netgear support this morning and opened a case regarding the issues with the guest network running on firmware 3.2.18.1 on my RBR753/RBS753 system.
After going through all the troubleshooting steps, we reverted back to firmware 3.2.17.12 for the router and satellites. I have been testing devices for over 3 hours now with no hiccups. Support said to report back in 24-48 hours and they will escalate my case regarding the issue with the latest firmware.
I updated the case this morning with Netgear that I have continued to have NO issues testing the guest network on the previous firmware. It's been well over 48 hours since I submitted the case and feel sufficient testing has occurred in order for Netgear to escalate the issue with their technicians.
Ok, thank you for updating this. Hopefully this will get into NG for review.
bdsmith63 wrote:I updated the case this morning with Netgear that I have continued to have NO issues testing the guest network on the previous firmware. It's been well over 48 hours since I submitted the case and feel sufficient testing has occurred in order for Netgear to escalate the issue with their technicians.
