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Forum Discussion
Guest Network is slow
I'm having problems with the guest network. The connection is fine, and speeds show that everything is working, but apps aren't connecting. It's really slow or buffers forever. There don't seem to be...
Im wondering if the newer beta FW has the same problem as well or not?
bdsmith63 wrote:As an update to this thread, I contacted Netgear support this morning and opened a case regarding the issues with the guest network running on firmware 3.2.18.1 on my RBR753/RBS753 system.
After going through all the troubleshooting steps, we reverted back to firmware 3.2.17.12 for the router and satellites. I have been testing devices for over 3 hours now with no hiccups. Support said to report back in 24-48 hours and they will escalate my case regarding the issue with the latest firmware.
I updated the case this morning with Netgear that I have continued to have NO issues testing the guest network on the previous firmware. It's been well over 48 hours since I submitted the case and feel sufficient testing has occurred in order for Netgear to escalate the issue with their technicians.
Ok, thank you for updating this. Hopefully this will get into NG for review.
bdsmith63 wrote:I updated the case this morning with Netgear that I have continued to have NO issues testing the guest network on the previous firmware. It's been well over 48 hours since I submitted the case and feel sufficient testing has occurred in order for Netgear to escalate the issue with their technicians.
Yes, thank you! Really appreciate all the updates and helping push this forward. Really hope they apply a fix to all the routers that are having this issue. Are they aware that it's multiple Orbi's that are affected? I'm using the "RBR850 — Orbi WiFi 6 Router AX6000 / RBR850". I'd imagine they all use very similar firmware, but there may also be slight differences as well.
Have only seen a couple of users post about this. We don't get detailed information like what all users have seen this from support. I presume may see this or some may not depeneding upon if they use GN. I don't here.
All is same FW per each model Orbi. So could be a problem for all or only some specific effected users. Something NG will have to review.
mbarylski wrote:Yes, thank you! Really appreciate all the updates and helping push this forward. Really hope they apply a fix to all the routers that are having this issue. Are they aware that it's multiple Orbi's that are affected? I'm using the "RBR850 — Orbi WiFi 6 Router AX6000 / RBR850". I'd imagine they all use very similar firmware, but there may also be slight differences as well.
I did report to NG that my previous system (RBR50/RBS50) had the same issues after I updated it to the latest firmware about 2 months or so ago. I told them that other users have reported similar issues with their Orbi systems as well, so it's likely a problem with the latest firmware on all them, but again like FURRYe38 said it may or may not be affecting certain systems....