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Forum Discussion
Guest Network is slow
I'm having problems with the guest network. The connection is fine, and speeds show that everything is working, but apps aren't connecting. It's really slow or buffers forever. There don't seem to be...
Thanks Blanca! Glad to help!
FURRYe38 wrote:I would definately ask about the beta thats availale and test on your systems. Mines loaded with it currently.
I will certainly do that, I believe Blanca asked if I'd be willing to do some testing with firmware, I assume it'd be the beta and hopefully no hiccups with it....have you been able to use Traffic Meter with it? I find it interesting to glance at now and then, but not necessary on a daily basis.
Yes, TM is enabled...and ya, don't look at it on a daily but seems to be working...
Update: Netgear contacted me today by telephone. We've setup a support call on Saturday (7/17). They will gather the necessary information on the previous firmware version that I downgraded to and is stable, and then also have me capture data on the latest firmware that seems to have the issues with the guest network. So I'm glad they're going to work with me to troubleshoot and hopefully get this corrected on all firmware versions with these issues. I will be making them fully aware of this since I had the same issues on my previous system.
Ok keep us posted.
Not seeing anything while using beta FW that was offered.
Hope they can help you figure this one out.
Hello! As an update with Netgear Support, I had a call from the support technician I have been working with for several days. She called me this past Sunday (07/25) to let me know that everything I had submitted and uploaded from the testing was being escalated to their team of engineers.
She said I may or may not hear anything back right away, but they would be working through the logs and files that were sent through my testing. So hopefully we'll see some updates soon!
Thank you for the update. Good to hear they know about it. Hopefully will get it fixed in next FW update.
Just an update, haven't heard a thing from Netgear since they worked with me in July with support files, etc. I inquired on my case and have not had a response. My trial support period ends in a few weeks and I would like to get a response from them? We've not had a FW update with any resolution?
Make contact with NG support.
Thanks for the update. It would be really nice to hear from them AND get a firmware update. If your case is still open they SHOULD keep it open until the firmware is released. I hope you're able to get a hold of them to confirm that they can keep it open until the firmware with fix is released.
You're welcome! I will keep in touch and continue to follow with NG support. Any updates, I'll gladly share!
I have a similar issue as well on my orbi AX6000. Model: RBR850. I tried to rollback as suggested. I don't see "yes" after uploading the file in manual firmware update.
Any updates on the issue are appreciated. Thanks!
kal7 wrote:
I have a similar issue as well on my orbi AX6000. Model: RBR850. I tried to rollback as suggested. I don't see "yes" after uploading the file in manual firmware update.
Any updates on the issue are appreciated. Thanks!
