Guest Network

Hello - Just purchaed and installed an Orbi (AX) with two satelites RBR850 and RBS850 - updated frimaware V3.2.9.2

Main network works great - so happy to get full inbound internet via wfi now everywhere. However the Guest network which I renamed, works for a few minutes and then stops.

The Time period setting is set to Always.

Have tried rebooting devices, router and satelites, doesn't seem to make any difference.

Any suggestions welcome.

Thanks

wasima
Feb 09, 2020
Took your advice and looked at the settings on the combo modem//router couldn't find anything so decided to change out the ISP provided device for a new docsis 3.1 Spectrum E31U2V1 - which is just a modem (and no Web UI).

i got a speed bump ;) But no change

did factory reset on the router followed by resets on the satellites - no change.

Noticed that the Orbi Router handles the Guest network correctly and stably.

RESOLVED by unplugging satellites from Ethernet and using wirelessly.

either there's an issue with Ethernet backhaul or more likely I have something going on with the multiple switches that I have in some of the rooms.

Thank you FURRYe38 For your help

5 Replies

FURRYe38
Guru
Feb 08, 2020
hat is the Mfr and model# of the ISP modem the NG router is connected too?

What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

Any Wifi Neighbors near by? If so, how many?

Has a factory reset and setup from scratch been performed since last FW update?
- wasima
  Aspirant
  Feb 08, 2020
  Hi - the satelites are wired
  The ISP is Spectrum, Modem is Ubee DVW32CB
  There are neighbours in the building I'm in -- but not seeing any issues with the primary wifi network, only the Guest network.
  
  Haven't done a factory reset/setup after the firmware update - happy to try that next.
  
  Thanks
  
  Wasim
  - FURRYe38
    Guru
    Feb 08, 2020
    That modem model reports it being a gateway, thus wifi and a router built in. This modem bridged or in router mode?
    This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
    
    If you do have neighbors near by, be sure to use other wifi channels that they are not using. Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    
    I have enabled Guest network on mine. Seems to be stable.

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Guest Network