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Forum Discussion
detroitsandman
Oct 17, 2023Guide
HELP!!! Orbi 960 Series AXE11000 | Hardwire speeds of router and satelite fine, wifi drops randomly
Hello, I have a NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White and have had it for about 11 months with an extra satelite. (In a 2500 sq foot home). It w...
detroitsandman
Oct 17, 2023Guide
Please see below:
- What is the distance between the router and 📡 satellite(s)?
- a️pprox 30 feet, give or take. I added the extra satellite because I could not get a strong signal in my basement (assuming due to building materials). Ive had that same issue with other routers as well. So I have the router and one satellite on my main floor at farthest points, one in the basement, one in the upper level)
- Does this happen with the RBS turned OFF?
- It did with my old setup, have not tried with the replacement router
- Does this happen with both wireless and wired devices?
- only wireless, hardwire speeds are great. (Even off a satellite)
- What channel configurations are currently set on the router?
- 2.4GHZ: Auto (I tried 1,6,11, and they made it worse)
- 5GHZ: 44 (48 works sometimes too)
- 6GHZ: 69
- For at size of home, the RBR and just 1 RBS is needed: Too Much Wifi: https://youtu.be/UR0viMLISz4
- I would agree, but this has worked incredible for 1 year eliminating several dead spots in my home
- Please turn OFF all but one RBS.
- Should I do this when the problem is occurring? It is stable right now, so I'm trying to wait for it to happen again to try and diagnose.
- Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
- Yes
- Be sure to restart your network in this sequence: (got it, will try that next time I need to reset. Or are you suggesting doing this now? Or next time there is an issue?)
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Thank you very much for taking the time here. Is there anything I can do to try and see if it is a certain device? Or do you think its something else network related?
FURRYe38
Oct 17, 2023Guru
Lets turn OFF all RBS accept for one. Then observe and monitor.
- detroitsandmanOct 17, 2023Guide
Once clarifying question. Should I just for that now, or next time it fails? Right now its working so I am hesitant to disrupt it.
One other note, I have noticed it ramping up and down when running speed tests too. Not sure if that is a factor of the speed test or not, but I have seen it across different testing sites. (Fast.com, ookla, etc)
One other note, this all seems to have started when I upgraded to iOS 17. No idea if that could be a factor? I have several homekit items, and ever since I upgraded to iOS17 (which had Homekit updates) I've had this issue. Ive sent several logs to apple support and haven't found anything yet, but throwing it out there.
- FURRYe38Oct 17, 2023Guru
Lets turn OFF all RBS accept for one now. Then observe and monitor.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message- detroitsandmanOct 17, 2023Guide
Thank you so much. I will try this later today as I am working from home and don't want to disrupt it if I don't have to.
I am using the cable the Orbi came with, I think that should be sufficient correct? Happy to try another one.
ISP Modem Info:
- WOW! 1.0GBPS service
- Technicolor Model: CGA4234
- It is a couple years old, no issues other than the occasional reboot
Be sure to disable any MAC Address randomizers on phones and pads while at home:
- I do have Private WiFi address enabled on my iPhone 15. But i have no issues accessing the app, or even using wifi with this since it operates on the 6ghz band. (the issue seems to be 2.4 and 5ghz related).