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detroitsandman's avatar
detroitsandman
Guide
Oct 17, 2023

HELP!!! Orbi 960 Series AXE11000 | Hardwire speeds of router and satelite fine, wifi drops randomly

Hello,    I have a NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White and have had it for about 11 months with an extra satelite. (In a 2500 sq foot home).    It w...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 17, 2023

Lets turn OFF all RBS accept for one. Then observe and monitor.

detroitsandman's avatar
detroitsandman
Guide
Oct 17, 2023

Once clarifying question. Should I just for that now, or next time it fails? Right now its working so I am hesitant to disrupt it.

 

One other note, I have noticed it ramping up and down when running speed tests too. Not sure if that is a factor of the speed test or not, but I have seen it across different testing sites. (Fast.com, ookla, etc)

 

One other note, this all seems to have started when I upgraded to iOS 17. No idea if that could be a factor? I have several homekit items, and ever since I upgraded to iOS17 (which had Homekit updates) I've had this issue. Ive sent several logs to apple support and haven't found anything yet, but throwing it out there. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 17, 2023

    Lets turn OFF all RBS accept for one now. Then observe and monitor.

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

    • detroitsandman's avatar
      detroitsandman
      Guide
      Oct 17, 2023

      Thank you so much. I will try this later today as I am working from home and don't want to disrupt it if I don't have to. 

       

      I am using the cable the Orbi came with, I think that should be sufficient correct? Happy to try another one.

       

      ISP Modem Info: 

      • WOW! 1.0GBPS service
      • Technicolor Model: CGA4234
      • It is a couple years old, no issues other than the occasional reboot 

      Be sure to disable any MAC Address randomizers on phones and pads while at home:

      • I do have Private WiFi address enabled on my iPhone 15. But i have no issues accessing the app, or even using wifi with this since it operates on the 6ghz band. (the issue seems to be 2.4 and 5ghz related).