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Forum Discussion
HELP!!! Orbi 960 Series AXE11000 | Hardwire speeds of router and satelite fine, wifi drops randomly
Hello, I have a NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White and have had it for about 11 months with an extra satelite. (In a 2500 sq foot home). It w...
So at some point last night, I got some speed back. About 100-140MBPs wireless (depending where I am) and the hardwire speeds are consistent around 1GBPs off the router, and 700MBPs off the satellite. As far as I can tell all of my devices are online, but the webpage only shows 30 (of about 60 normally)
The web page is still showing no satellites, but they are working as I can hardwire off them and get pretty good speeds (700MBPS). They will not sync at all.
I am also confused why speeds comes back at times and goes away with no rhyme or reason.
Is a factory reset the only option at this point? (I cant change the 5ghz channel either)...
I have experience this problem with 850 hardware and send extensive test results to Netgear. My belief (without explicit evidence) is that the power-on "reset" on the satellite is incomplete and does not reset "factory" or "out-of-box" conditions. The satellite retains information which is causing issues during pairing and syncing. I don't have a good solution for this other than to suggest you reset and pair satellites wirelessly and one at a time with only that satellite powered on. After wireless pairing and sync, wired will usually work. Good luck and I hope Netgear can isolate and correct this soon.
Scott
ps. I have never seen the satellite with a solid white as described in the pairing instruction in the WebUI for anything other than a first-time out-of-box device. I believe that is also a clue.