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Forum Discussion
HELP!!! Orbi 960 Series AXE11000 | Hardwire speeds of router and satelite fine, wifi drops randomly
Hello, I have a NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White and have had it for about 11 months with an extra satelite. (In a 2500 sq foot home). It w...
And they gave you a beta for the problem system right?
I guess you'll need to test it out to see if it fixes this.
I presume you did mention to them that the newly bought system works with out any issues and with out the beta right?
Yes, I told them I bought a new system that works fine in an effort to have mine replaced. They essentially ignored it and sent me the beta firmware for the broken one. Hence my hesitance to waste any more time on it until I get a better explanation from them on what they are actually fixing.
I recommend that you apply the beta and check to see if it fixes the issue or not. Don't let time pass on this that would make it worse. You have support looking into this with you so take advantage of it.
- I'm not the OP, but I posted about the WAX630Es. I'm using the same cat5e cables as the 960 was. I purchased 4 APs to replace 4 Orbis that I had placed indoors (3000 sq. ft.). I'm waiting for 2 outdoor APs to replace the two 960s I had installed outdoors inside of electrical boxes.
When installing, my WiFi speed dropped from 900mbps to 50mbps when I installed the 3rd AP and had all of them at 100%. I followed the white paper for edu installs and dropped my transmit power. Resolved. I never thought to do this with the 960s.
Prior to replacing, pulling a satellite out of the wired backhaul would restore the speed for me. ("Egg on my face" for not reading more closely. Sorry.)
Thanks for the explanation. Now, to see what ELSE I got wrong.....
