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Forum Discussion
shellieg1
May 16, 2022Aspirant
help..RBR750 lost connection to satellites
oh please help me..somebody with a brain that is working better then mine right now LOL. I am SO frustrated with this system right now. Last night, the connection between one satellite (That happens ...
FURRYe38
May 16, 2022Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Might need to factory reset the RBR and RBS and setup from scratch.
shellieg1
May 16, 2022Aspirant
Thank you for reaching out to me. I am at my wits end. Why does everything run smooth;y for months and then ..bam..
Firmware v4.6.5.14
My internet provider is comcast/xfinity and I am using my own modem/ Arris surfboard T25
Connected by cable/coax
I have tried a factory reset and the router is discovered but none of the satellites.
At least I pressed the factory reset button on all of the devices. Thank you for your help. I really appreciate it.
Rachele
- shellieg1May 16, 2022Aspirant
Oh..I also am trying to hook up without using my flashed netgear nighthawk router but still only the router shows up. grrrrrrr
- FURRYe38May 16, 2022Guru - Experienced User
If the RBR is setup, bring one of the RBS to same room as the RBR.
Use the RBRs web page to add a RBS using a web broswer. Follow the instruction on the RBRs web page for adding a satellite...
See if the RBS can be added here.
- shellieg1May 16, 2022Aspirant
Hi,
Yup..Tried that and it starts to add going as far as resyncing but then it fails. I am so lost here. You are so nice helping me out.
Thanks again
Rachele
- FURRYe38May 17, 2022Guru - Experienced User
Wondering if your RBS are at v.2 FW while the RBR was downgraded to v.14...This would cause this issue.