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HELP!!! RBR850 Router with 2 Satellites will not reconnect after factory reset
I have the RBR850 Router with 2 Satellites, current FW is V4.6.3.16_2.0.51. I got these a year ago in Oct and everything has worked perfectly with no issues at all until today. This morning the rou...
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Once RBR is setup use the Sync buttons on the RBS and RBR to sync the RBS 1 at a time. Do this with the RBS in same room as RBR. 10 feet distance is good.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
I walked through the setup process via the hardline like you suggested. I set up a new SSID and password, but it can't be found on any devices. I also have the router and the satellites all in the same room right now, maybe 6-8 feet apart, and doing sync does nothing... any ideas?
I recommend you contact NG support and let them know what or having problems with.
You can open a support ticket here:
The only problem with that is I only had 120 days of tech support from purchase, now to contact tech support they want me to pay for premium support? Or is there something I'm missing in how to contact them on this? It says my warranty is good through Oct. 21, 2021, so a little over a month left. Thanks!
Please send Darren and Christine a PM.
Do you know if the RBS are using same version of FW? IF they aren't they may not sync at all...
cuthagoo wrote:
I walked through the setup process via the hardline like you suggested. I set up a new SSID and password, but it can't be found on any devices. I also have the router and the satellites all in the same room right now, maybe 6-8 feet apart, and doing sync does nothing... any ideas?