HELP!!! RBR850 Router with 2 Satellites will not reconnect after factory reset

FURRYe38
Guru - Experienced User
Sep 16, 2021
Factory reset the RBR and RBS. when you see the front pulsating WHITE, Power OFF for 2 minutes on the RBR and RBS. Leave the RBS OFF. Walk thru the setup wizard on the RBR using a wired PC and web browser. Check internet access with the RBR only. Wired and wireless.

When the RBR is back to ready, use the sync buttons on the RBS and RBR to sync the RBS. I would do this with the RBS in same room as teh RBR. 10 feet distance.

Hogwarts wrote:

I have three satellites and all of them went offline today. They have wired backhall and wont connect. I can move them 5 feet from each other and they will connect via 5G but wired does not work.... My network is bascially down
- Hogwarts
  Guide
  Sep 17, 2021
  They all have the same firmware. I am not doing a hard reset . I have 50 attached devices. A hard reset means reconnecting 50 devices…. I need a precise answer to solve, not a reboot of 50 devices
  - FURRYe38
    Guru - Experienced User
    Sep 17, 2021
    IF you reset, use the same SSID name and PW and your devcies WILL reconnect.
Hogwarts
Guide
Sep 17, 2021
Plus devices won’t reset . I hold a pin in the reset hole for 30 seconds. They restart but don’t factory reset. So if you try to add them again system won’t find them…. These devices are poorly designed. Team should be ashamed….
- FURRYe38
  Guru - Experienced User
  Sep 17, 2021
  30 seconds is too long for the button press, only 15 seconds is needed.
  
  Also did you reset the RBR and setup from scratch as well?
  
  https://community.netgear.com/t5/Orbi-WiFi-6/No-wifi-from-RBR850-or-satellite-Satellite-is-solid-magenta/m-p/2140941/highlight/true#M20106
  
  Power OFF of the RBR and RBS for 1 minute as well?
  
  Ensure the FW on the RBS is same as whats on the RBR...if the RBS is not using same version, it may not sync at all.

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HELP!!! RBR850 Router with 2 Satellites will not reconnect after factory reset