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Forum Discussion
HELP!!! RBR850 Router with 2 Satellites will not reconnect after factory reset
I have the RBR850 Router with 2 Satellites, current FW is V4.6.3.16_2.0.51. I got these a year ago in Oct and everything has worked perfectly with no issues at all until today. This morning the rou...
I called support and they were absolutely no help at all. After providing proof of purchase and serial numbers they determined that I'm out of warranty because apparently they don't understand that just because I ordered the product in May of last year, it took 5 months to get it due to backorders (which is marked on the proof of purchase!!) ABsOLUTELY UNBELIEVABLE CUSTOMER SERVICE!!!! I will never recommend NETGEAR to anyone after they crap they have pulled the last few days, its no wonder UBIQUITI is eating their lunch
Support is useless, there guidance to fix my devices is to factory reset them and then move them close to each other and re-add the satellites. I did that. Then i hooked them up to a wired backhall and they all disconnect. I tried this multiple times. I have one router and three satellights. They all show and disconnected. I talked to support and they said they will call me back and that was 5 days ago. No call back. Way to be customer focsued during a crisis. No comapssion , No empathy.
These are boat anchors. Poorly designed, huge and useless. I will never by Netgear again