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Help troubleshooting consistent but sporadic connectivity failures on Orbi?
A few months ago we upgraded our old Nighthawk R7000 to an Orbi RBK752 system, currently with one satellite. So far this hasn't turned out to be the upgrade we'd hoped - our WiFi connection comes and...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed
Try disabling the following and see:
Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
Hi Furry, thanks for your reply. Responses are inline below:
- Modem: Motorola MB8600, running on Comcast
- Size of home: The area we're trying to cover with the Orbi is about 3k sqft on three levels. The Orbi base is on the middle level, with the satellite on the first level. 80%+ of our traffic connects through the base unit, most of it within 75ft of the unit.
- What channels are you using? - I've tried pretty much all channel combos. Currently it's manually set to channel 5 for 2.4 and 36 for 5g, which appear to be the least noisy channels in our area.
- Any Wifi Neighbors near by? Yes, I can see 3 other SSID's broadcasting in range of us.
- 20/40Mhz Coexistence - I set this to "disabled" shortly after we installed the router, and we're still running that way.
- Preamble - just changed from long to short, and also changed CTS/RTS threshold from 64 to 500 while I was in there. We'll see if that helps!
- IPV6 - has been disabled since initial setup.
- Armor - has been deactivated since our trial expired
Other info:
- AX is disabled for both 2.4 and 5g
I can believe that RF interference (including other competing AP's) could be at least partly to blame for our dropouts, but what is baffling me is that the problem is reproducible even when in the same room less than 10ft from the base router, AND that the router itself can be pinged just fine. It's almost as if packets are making it to the router, then dropped before being sent any further.
Thanks for the link, I'll take a look at it and see if I can learn anything useful there. I do really wish I could get more detailed log info from the router, though, to see what it's doing with packets from a specific IP within a given time window.
Try setting manual channel 1, 6 or 11 on 2.4Ghz. Channel 5 is a sub channel and not a primary.
So 75 feet in between the RBR and RBS? If so, then I woud reduce this distance to 50 feet or so. 75 feet maybe too far.
Try 2347 for CTS.
Thanks for all of the suggestions. Unfortunately, none of these adjustments has improved the reliability or availability of our WiFi connection.
I would make contact with NG support to see what your options are.