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Forum Discussion
switters
Jan 09, 2024Apprentice
How do I adjust RIP settings on RBRE960 router?
I'm having a hard time connecting some Elgato Key Lights to my network. I did some research on r/elgato, and several users said the solution is to enable RIP (routing information protocol) in the rou...
- Jan 09, 2024
The Orbi app does not provide access to any "advanced" functions. Settings for RIP can be found on the orbi web interface http://orbilogin.net Advanced Tab:
p.s. Most "Internet of Things" (IoT) devices work just fine without changing any of the default Orbi settings.
switters
Jan 10, 2024Apprentice
I disabled 5 Ghz in the settings, so it only has 2.4 Ghz. I was able to get the Elgato Key Lights connected and appearing in the Elgato Control Center app.
However, as soon as I turned 5 Ghz back on, the lights stopped appearing in Control Center.
I turned off 5 Ghz in the router again, and the lights showed up and started working once more.
So, it seems that these lights not only cannot connect to the network when 5 Ghz is active, but they won't work at all.
I did try connecting them to the IoT SSID, which should always be 2.4 Ghz only, but that didn't seem to work. I kept getting an error message.
Any other ideas?
CrimpOn
Jan 10, 2024Guru - Experienced User
switters wrote:
I disabled 5 Ghz in the settings, so it only has 2.4 Ghz. I was able to get the Elgato Key Lights connected and appearing in the Elgato Control Center app.
Could you post a screen shot of the page that allow you to disable 5G? Page 53 of the Orbi 850 system User Manual is very specific:
https://www.downloads.netgear.com/files/GDC/RBK852/RBK852_UM_EN.pdf
- FURRYe38Jan 10, 2024Guru - Experienced User
For the IoT Network, 5Ghz can be disabled or the 2.4Ghz can be disabled which this user is currently working with.
- CrimpOnJan 10, 2024Guru - Experienced User
That did not appear to be what the post said.
switters wrote:
I did try connecting them to the IoT SSID, which should always be 2.4 Ghz only, but that didn't seem to work. I kept getting an error message.
This, of course, is not correct. As Sgt. Friday said, "just want the facts."
- swittersJan 10, 2024Apprentice
I have the RBRE960 router. This is what I did.
- swittersJan 10, 2024Apprentice
Well, the lights are no longer appearing in Elgato Control Center even with only 2.4 Ghz active on the router. So, this is clearly an Elgato issue and it may have nothing to do with 2.4 Ghz vs. 5 Ghz (once the lights are already connected; it was definitely the case that I couldn't connect them at all with 5 Ghz).
- schumakuJan 10, 2024Guru - Experienced User
switters wrote:
I have the RBRE960 router. This is what I did.
This does disable AX for the 5 GHz band from what I see on the UI - limiting to 5 GHz to AC standard only - is this what you are looking for?
switters wrote:
I disabled 5 Ghz in the settings, so it only has 2.4 Ghz. I was able to get the Elgato Key Lights connected and appearing in the Elgato Control Center app.
No, you have not....
switters wrote:
Unfortunately, the Elgato Key Lights are notoriously finicky to set up and get connected to WiFi. I tried connecting them to the IoT network but that did't work.
...and only the Elgato Ring Light - but not the Key Light and Key Light Air are supporting 5 GHz ... so I tend to say these devices don't care about the disable 5 GHz AX features.
- FURRYe38Jan 10, 2024Guru - Experienced User
Yes, as mentioned, unchecking the 5Ghz AX box only disables the AX mode on the 5Ghz radio. Does NOT disable the 5Ghz radio what so ever. Sounds like the devices don't like AX mode maybe.
So what happens if you use the Separate IoT SSID network and set 2.4Ghz only on that network? Does the Devices connect to the system then?
https://kb.netgear.com/000064267/How-do-I-enable-or-disable-the-Internet-of-things-IoT-network-on-my-Orbi-WiFi-6E-System
https://kb.netgear.com/000064269/How-do-I-change-the-Internet-of-things-IoT-network-name-SSID-and-password-on-my-Orbi-WiFi-6E-SystemI'd contact the Mfr of those devices and ask for help and information regarding them.
Might also try some different branded devices as well to see if something different works.
I ordered these two back on 2022:
https://www.amazon.com/gp/product/B07NVZ3VBN/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
Ya I had to use a 2.4Ghz router to get them connected and associated with the app and to my main network. After that, they've been connected on my 960 and now a 970 series Orbi system using the main network. Not the IoT network. Working since. I use same network SSID on each system I test so migration is smooth when I put something else online.
switters wrote:
Well, the lights are no longer appearing in Elgato Control Center even with only 2.4 Ghz active on the router. So, this is clearly an Elgato issue and it may have nothing to do with 2.4 Ghz vs. 5 Ghz (once the lights are already connected; it was definitely the case that I couldn't connect them at all with 5 Ghz).
- CrimpOnJan 10, 2024Guru - Experienced User
Wow. These are SO COOL. Which specific Elgato product is this? (Key Light Air?)
I did see any mention of the WiFi security level. The Key Light Air supports only WPA2. If the system is set to WPA3 Personal, then the light cannot connect.
It appears that this product is like so many Internet of Things (IoT) devices that have no means to enter parameters (no keyboard, no camera) The light creates a primitive web site which the user connects to and enters the home WiFi information (SSID, password, security [WPA2]). Since many older PC's do not have WiFi capability, it would be necessary to use a smartphone to make this initial connection and then use the "pair manually by IP address" feature for the computer control center.
- swittersJan 10, 2024Apprentice
I have the older Key Light (Mark I). The tech specs on Elgato's site explicitly say it's only compatible with 2.4 GHz networks and WPA/WPA2.
However, their newer Key Light (Mark II) says it's compatible with 5 GHz (and still only WPA/WPA2).
I will try connecting the Mk I lights to the IoT network again. It looks like it's setup correctly to me with 2.4 GHz only and WPA2. Right?
I've also ordered the Mk II version of the Key Light to see if that's easier to connect.
- FURRYe38Jan 10, 2024Guru - Experienced User
Are they connecting on the IoT network?
- CrimpOnJan 10, 2024Guru - Experienced User
The poorly written smartphone apps are really annoying. What device are you using to set up the light? The impression I get is that Windows or Mac computers with WiFi should work, as well as Android or Apple smartphones.
- swittersJan 11, 2024Apprentice
No, I keep getting "unexpected errors" when I try to connect the lights to the IoT network.
Here's the interesting thing: I had no trouble connecting these lights to my Netgear RBK53S-100NAS Orbi AC3000 system in my previous home. When we moved to the new home, I purchased the RBRE960 router thinking it would be an upgrade. Maybe it was, but there is something different about this network that the Elgato Key Lights don't like. Any idea what that might be?
I think I still have the RBK53S system somewhere. I guess I could set that up again and see if it solves the problem.
As mentioned, I have the "Mark II" version of the Key Lights (which are supposed to be compatible with 5 GHz networks) on the way. But this is an expensive solution at ~$325.
I also ordered a couple of Logitech Litra Beam lights to test out. They have physical controls/a Bluetooth remote and don't have to be on the WiFi network. They aren't as bright and capable as the Elgato Key Lights from what I've read, but they're about $125 cheaper for the pair.
Ideally, I'd like to be able to get my existing lights to work as they did before while preserving 5 GHz on my network.Someone on r/homenetworking suggested another solution: "Buy a cheap repeater (Linksys, TP-Link, and others make these, and you can get them at Walmart, Best Buy, etc or online at Amazon, Newegg, and the like). Create a 2.4Ghz SSID on it, and connect your lights to that network. Plug the repeater directly into your main router node, or one of the satellites, via ethernet and you should be good to go."
What do you think of that idea? - FURRYe38Jan 11, 2024Guru - Experienced User
Ya any 2ndary 2.4Ghz wireless AP connected would work as a alternative for these devices.
- swittersJan 11, 2024Apprentice
Would you mind making a recommendation for a cheap repeater I could buy on Amazon or Best Buy for this? I want to make sure I get the right device. Thanks!
- FURRYe38Jan 11, 2024Guru - Experienced User
Get you one of these as a wired AP connected to the back of the RBR.
Doesn't have to be new, get one of the used ones. I've bought a few used NG routers off amazon. Work well.
- swittersJan 11, 2024Apprentice
Thanks again! It looks like I just need to turn off the "SmartConnect" feature to get separate 2.4 and 5.0 GHz bands.
The Logitech Litra lights will arrive tomorrow. I'll compare them with the Elgato Key Lights I have. If these work well, they're probably the best solution because I got them for not much more than the cost of the Nighthawk access point, and I can use them without setting up an additional network.
The Key Lights (Mark II) will arrive next Wed. If they connect right away to my existing network and produce much better light than the Logitech Litra, then I'll have to decide whether the $200 difference (between what I spent on them vs. what I'd spend on the Nighthawk) is worth it.
I really appreciate your help. Thank you!
- FURRYe38Jan 11, 2024Guru - Experienced User
On the 2ndary router? Yes, Since it's a non MESH router, it has the ability to disable Smart Connect and disable 5Ghz as well.
Let us know how things work out.