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Hammerlee's avatar
Hammerlee
Star
May 20, 2023

How do I get a replacement for my Orbi RBR 750 without interrupting my business

So after spending hours on the phone with deceptive and useless support teams/processes...I was told the only way to get my faulty Orbi hardware replaced was to ship it off and then wait for the new hardware to be shipped. I can't afford to have my business down for what will surely be weeks. I was already tricked into buying the useless support and could not get a refund after opening numerous cases to do so so no way I am giving Netgear a CC for collateral. Is there a center I can drive to to make this exchanged. I am amazed that a company I have used for years has become this shady. Can Anyone please help?

4 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru
    May 20, 2023

    Several points.

     

    Hammerlee wrote:
    So after spending hours on the phone with deceptive and useless support

    Did you try asking here for help with your problem? You  might have more success.

     

    I say that partly because this bit is worrying:

     

    I was already tricked into buying the useless support ...

    Too many people turn up here saying that they contacted "useless support" only to find that they were not talking to Netgear, but to some scam merchant they stumbled upon with a Google search.

     

    Can Anyone please help?

    Probably not.

     

    This is essentially a user-to-user forum, with some input from a small band of Netgear techies who can handle technical stuff.

     

    A better route to use to replace something that arrived faulty can be to go back to whoever sold it to you. In many countries that is the legal first port of call.

     

    If you do want to see if you can get help with your device here, you might like to try the right section for Orbi systems:

     

    Orbi Mesh Systems - NETGEAR Communities

     

  • Hammerlee's avatar
    Hammerlee
    Star
    May 20, 2023
    It was definitely Netgear 'Headhear' or whatever support. It's all a scam. the more I dig the more I see others with the same complaints. Their business model looks to have become junk product with pricey support.
    • Hammerlee's avatar
      Hammerlee
      Star
      May 20, 2023
      Oh...and I tried going to that Orbi Forum prior to coming here, it shows access denied. I will try a post directly addressing the issue I am having and see af anyone has an answer