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Forum Discussion
GregS_from_MI
Dec 18, 2021Apprentice
How do you turn off G on RBK753
I just purchased a AX4200 (RBK753) Orbi Mesh system. System setup was easy and I was up and running in no time. I just purchased a Wansview Q5 1080P indoor camera for our house. As you know, many ...
- Dec 18, 2021
GregS_from_MI wrote:
I tried to connect the camera from the manual where you use the Soft-AP mode. I got the new connection and connected but the app never let me continue the pairing. It just set on the step where I connected to the new WVC network.
So the Wansview app is stuck on step 4 and will not advance to step 5, correct?
https://wansview.com/uploadfiles/2019/04/20190419162420335.pdf
Never gets to the step of creating a QR code?
CrimpOn
Dec 18, 2021Guru - Experienced User
- No. It is not possible to turn off the 5G WiFi network.
- There is no reason to do so. I have connected half a dozen brands of 2.,4G cameras to the Orbi. Every one (so far) has had me open a smartphone app, enter the WiFi information (name & password), which creates a QR code that I show to the camera. Cameras have the benefit of being able to take a picture of QR codes.
The Q5 camera seems to be installed exactly the same way.
https://wansview.com/uploadfiles/2019/04/20190419162420335.pdf
I would ignore that business about "do not connect to 5G WiFi" and follow the rest of the directions.
p.s. I am willing to spend $35 to buy one on Amazon, but I cannot have it until Sunday. (I have a box full of gizmos that people swear will not connect to the Orbi, and they have all connected.)
GregS_from_MI
Dec 18, 2021Apprentice
I tried to connect the camera from the manual where you use the Soft-AP mode. I got the new connection and connected but the app never let me continue the pairing. It just set on the step where I connected to the new WVC network.
- FURRYe38Dec 18, 2021Guru - Experienced User
Did you turn OFF the other RBS while working with the camera?
Just curious, if you temporarily set WPA security to NONE, does the camera connect then?
Re-enable after testing.
- GregS_from_MIDec 18, 2021ApprenticeYes I did shut off both satellites.
The camera app won't let me continue because it thinks I'm on the 5Ghz channel. I even tried to connect through a connection called Soft-AP on the camera, but the app didn't me to finish the setup on the alternate connection. I'll pursue the camera tech support to see if I can get a resolution.- FURRYe38Dec 19, 2021Guru - Experienced User
If you turned down the 5Ghz power output to 25%, you may need to walk out a bit with your setup wifi mobile phone to see if it will connect to the 2.4Ghz radio...disable the wifi on the device for 5 seconds then back ON.
GregS_from_MI wrote:
Yes I did shut off both satellites.
The camera app won't let me continue because it thinks I'm on the 5Ghz channel. I even tried to connect through a connection called Soft-AP on the camera, but the app didn't me to finish the setup on the alternate connection. I'll pursue the camera tech support to see if I can get a resolution.
- CrimpOnDec 18, 2021Guru - Experienced User
GregS_from_MI wrote:
I tried to connect the camera from the manual where you use the Soft-AP mode. I got the new connection and connected but the app never let me continue the pairing. It just set on the step where I connected to the new WVC network.
So the Wansview app is stuck on step 4 and will not advance to step 5, correct?
https://wansview.com/uploadfiles/2019/04/20190419162420335.pdf
Never gets to the step of creating a QR code?
- GregS_from_MIDec 18, 2021ApprenticeI finally made it through the Soft-AP alternate connection.
Yes I did make it to the step to scan the code, and I was able to connect to the WVC network but it got stuck there. Reset everything and tried it again and made it through. Camera finally connected.
Thx.- CrimpOnDec 18, 2021Guru - Experienced User
When I have decoded similar QR codes, all they contain are the SSID and password of the WiFi system.