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Forum Discussion
How to solve intermittent hang issue in zoom calls with Orbi AX4200
My device is AX4200 with 1 router and 1 sattelite The wifi seems to be workign well except 2 problems 1. During zoom calls taken on lenovo laptop, the video intermittently hangs 2. My sons Sams...
Im in a similar boat. I have an RBR850 with wired backhaul to 4 RBS850 satellites.
I have three devices that experience intermittent drops: They are all chromebooks (2 2020 Galaxy Chromebooks, 1 2020 Acer 713), and they all have WiFi6.
The devices will show full signal strength (WiFi Strong) and drop out of a Zoom/Google Meet call while still showing strongl strength WiFi. My fix is to disable then enable WiFi on the Chromebook, and that ultimately leads to reconnection to a farther away satellite.
Only having this problem with Chromebooks. Only with WiFi 6 Chromebooks, as well.
I'm on 2340 right now. I don't want to disable AX since that's why I made this massive investment
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Try with AX Mode disable just to see if this changes anything...
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://https://https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
lw187 wrote:Im in a similar boat. I have an RBR850 with wired backhaul to 4 RBS850 satellites.
I have three devices that experience intermittent drops: They are all chromebooks (2 2020 Galaxy Chromebooks, 1 2020 Acer 713), and they all have WiFi6.
The devices will show full signal strength (WiFi Strong) and drop out of a Zoom/Google Meet call while still showing strongl strength WiFi. My fix is to disable then enable WiFi on the Chromebook, and that ultimately leads to reconnection to a farther away satellite.
Only having this problem with Chromebooks. Only with WiFi 6 Chromebooks, as well.
I'm on 2340 right now. I don't want to disable AX since that's why I made this massive investment