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donawalt's avatar
donawalt
Mentor
Oct 01, 2020
Solved

HP Color Laser keeps dropping offline

I have an Orbi 850 series router and satellites (2). I am fighting a problem where a HP Color Laserjet 400 series keeps losing its WiFi connection. It is probably 30 feet from the router through one inside wall, so it is close. It seems to happen once every 2-3 days, but it's pretty random.

 

When I run the network test on the printer, it passes all tests, including Signal Strength = Excellent. The report does give one warning, saying,  "More than 1 access point/wireless router has been found that matches your wireless network's name (SSID). If this is unintended, your HP printer might connect to the wrong wireless network (Warning: Condition may cause network issues). I am sure this is the printer seeing both the router and probably 1 of the satellites on the next floor. It has 3 levels of notes - Information only, Warning, and Critical: Action required. Nothing else ws mentioned.

 

A few days ago I made the printer's IP address a static entry in the router - that didn't seem to help as it has happened since.

 

The printer does use the 2.4GHz connection.

 

I am at a loss - is there something I can do to stop this? I never had this trouble with my old router, which was a Google WiFi.

 

Thanks for any advice or help!


  • donawalt wrote:

    Thaks FURRYe38 for the explanation and the terminolgy clarifications. Just so I understand though, I don't see a risk in setting the reservation equal to the static IP address a printer uses, right? You can introduce or see problems/conficits or bad router behavior on the router or device if you have in use both STATIC and RESERVED methods using the same IP address. This is why either you use a static IP or a reserved IP, not both at the same time.

     

    The DHCP server will never issue that IP address unless there is a match on the printer's MAC address, and no device will ever ask specifically for the reserved IP address since the static/manual entry of that IP address at the printer means it won't do a DHCP request. The DHCP can issue the same IP address if a static IP is with in the default IP address pool. This is why when using STATIC IP addressed devices, they are used OUTSIDE the routers DHCP IP address pool.

     

    Since NG defaults there pool to 192.168.1.2 thru 254. Users can and is recommended to change this pool to something smaller. Like 192.168.1.100 thru .200. This gives the router room for 100 device IP address assignments which in some cases will never be exhausted. Then on either side of this pool, there is plenty of room for static IP addresses devices, that the routers DHCP server will never issue. 

     

    What you recomend as a best practice makes total sense in a larger network - any static address setting inside the DHCP pool better be reserved to a device that will never ask for it, otherwise there will be duplicate IP addresses all over the place. Plus if for whatever reason I ever change the static address on the printer, or change/delete the reservation, I will have duplicates too. But as it stands, so I understand, my only risk is a 'maintaining the network issue', not that what I have right now won't work?

    Best practices if for any networking, both larg business and some home networks if some home users want to ensure there network is configured and flexible correctly. I have been using this for years, both before and after my networking training. Again this is normal and best practice for any networking environement. 

     

    There will be not duplicate IP address if the pool size is changed and static and reserved IP addresses are used and configured correctly as per information mentioned above. 

     

    Again, just trying to help you out to ensure the IP address is configured correctly. I have 3 HP printers on my network. ALL 3 are set on static IP address ON the printers and reside OUTSIDE of the routers default IP address pool. Thus nothing changes and printers are accessible from any device with intuitive IPs. 

     

     


     

18 Replies


  • donawalt wrote:

    The report does give one warning, saying,  "More than 1 access point/wireless router has been found that matches your wireless network's name (SSID). If this is unintended, your HP printer might connect to the wrong wireless network (Warning: Condition may cause network issues). I am sure this is the printer seeing both the router and probably 1 of the satellites on the next floor. It has 3 levels of notes - Information only, Warning, and Critical: Action required. Nothing else ws mentioned.

    The printer does use the 2.4GHz connection.

    When you see the message about multiple SSIDs, do you choose the correct one? I had the same issue with my Canon printer, with the same message. I went to the GUI and got the IP and MAC address info and made sure I picked the correct Orbi device to connect to. I get the same message on a couple of cameras I have, and if I don't choose the correct SSID, I get a weak connection.

    • donawalt's avatar
      donawalt
      Mentor

      It does have the router's ip address in the advanced settings 192.168.1.1, I don't see any place where it has the Mac address of the router. Plus, I am thinking that with the signal strength being excellent, that indicates it's using the router 30 feet away, not the sateliite which is a floor up and at the opposite end of the house.

      • FURRYe38's avatar
        FURRYe38
        Guru

        What happens if you disable AX mode on 2.4Ghz on the RBR? 

        Try setting manual channel 1, 6 or 11 on 2.4Ghz


        Try moving the printer closer to the signal as well...