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Forum Discussion
I have an RBRE960 and 4 satellites and they keep showing as "disconnected" even though they aren't
So, I have an RBRE960 with 4 RBSE960s and I have rebooted the system multiple times and the 4 sats show as "offline" even though it looks like some devices are connecting to them... the system isn't ...
Where are you seeing this disconnection at? On the RBRs web page or Orbi app?
If Web page, is this seen in different browsers?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.