I purchased an RBRE960 and was unable to set it up

1. Sadly, not a whole lot we can do about the customer service part of it. Hopefully a mod sees the post and can escalate it a bit. ChristineT 

2. What actual issues with setup are you running into? The community support forum isn't netgear so we dont' have access to everything you've gone over with support but maybe a fresh set of eyes might help. So details on this might help

3. what is your current setup that you're trying to connect it to? (modem/gateway/switches, and however you're setting it up)

Whenever I see 2 systems having the same issue, it makes me look a little more at the setup than at the devices. not saying there isn't an issue with them, just that its rare to have 2 systems with a hardware failure right off the bat. (not unheard of on a support forum, just more rare)