NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
dbnorton
May 08, 2022Tutor
I really hope they are able to fix this soon...
I really hope they are able to fix this soon. I really don't want to have to completely factory reset my router!! I have a lot of home automation stuff that would all have to be touched. Most of t...
FURRYe38
May 08, 2022Guru - Experienced User
Be sure you have a backup configuration to file for safe keeping. A factory reset maybe needed.
dbnorton wrote:
I really hope they are able to fix this soon. I really don't want to have to completely factory reset my router!! I have a lot of home automation stuff that would all have to be touched. Most of those devices had static IP's setup. This is like a perfect storm for me as I lost a hard drive on one of my PC's that had my backup on it and now its gone! I even nmap'd the router IP and only 2 ports are showing open ports 53 and 5000. This really sucks!
- ecwMay 08, 2022Guide
My Orbi login bombed out today (05/08/2022) as well. I have an Android w/o zero updates recently. I can't log into it via the browser on my desktop nor the app on my phone.
Did NetGear push out an update today or recently that might have caused this? I can't log in to check to see if it was updated obviously.
E
- retromadMay 09, 2022Star
Just a suggestion here, maybe netgear could backup the devices it is updating prior to pushing out updates? If a hard reset is part of the recommended actions post update, netgear should be allowing the schedule of said updates. Alternatively, I am sure most users would not mind providing a google drive or other cloud storage area for storing a file that could save them 3 hours of reconfig.
- ecwMay 09, 2022GuideI haven't performed the factory reset yet as I can't do that in the middle of the work day. Once I 30/30/30 reset it later, I will post the results.
I do have a family member that has the same model of Orbi but is running 4.6.5.14. that previous version is stable. The hot mess started when 4.6.8.2 was forced/auto updates to my router.- FURRYe38May 09, 2022Guru - Experienced User
You might try re-loading the v.2 FW manually on the RBS then RBR lastly and see if this also helps clear out this problem as well. I normally manually update. AU seems to cause more problems than it's worth. Hoping NG will get this fixed.
ecw wrote:
I haven't performed the factory reset yet as I can't do that in the middle of the work day. Once I 30/30/30 reset it later, I will post the results.
I do have a family member that has the same model of Orbi but is running 4.6.5.14. that previous version is stable. The hot mess started when 4.6.8.2 was forced/auto updates to my router.