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Forum Discussion
Intermittent DNS Errors and WiFi Issues
I have had the Orbi AX6000 for a few months now. While there are many things I love about it (great wifi coverage, great speed, looks nice, software, ease of setup, etc.), there are two very frustra...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
filmnikon wrote:I am having EXACTLY the same problem! I assumed for a while it was something else and over time have eliminated every other possible problem in my system. I have configured my RBR850 (with 2 satellites) in multiple configurations, reset things, tried different DNS servers, and so forth--and I still have these intermittent issues with DNS.
This is not just annoying because sometimes there is an app or website that needs to make a call to another website as part of purchasing something, or signing up for an account, or another important website like that. One example is Ebay. I can be in the middle of trying to list something to sell, and one random part of the selling flow fails to load due to this intermittent DNS issue. If I reload the page it will work, but this can mess up an account creation or purchase if the Javascript on the page is trying to load something else in a frame/etc.
What have folks tried as far as contactin Netgear? Should I call customer support (if it will help)? Thanks for any advice!
FURRYe38 wrote:What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Hello there, I am on the latest firmware: Firmware Version V3.2.16.6_1.4.4. I have Comcast for cable internet, and I use the ARRIS - SURFboard 32 x 8 DOCSIS 3.1 Cable Modem (Model SB8200).
Has a factory reset and setup from scratch been performed since last FW update?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
FURRYe38 wrote:Has a factory reset and setup from scratch been performed since last FW update?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Hi Furry, if you have evidence to believe that a factory reset will help, I can do that--I have seen here in the forums that it hasn't worked for others. Let me know if it's a shot in the dark, or something that has worked in the past.
Size of home: ~4,000 sq feet. Router and satellite 1 are probably about 50 feet apart. Router and satellite 2 are about 75 feet apart. 2.4GHz channel is set to Auto, and 5GHz channel is set to 48. Yes I have neighbors, maybe 50 feet between our houses.
Has one ever been done on your system? Same with the modem, power OFF for 30 seconds then back ON.
Does this DNS error appear if you turn OFF all RBS and just work with the RBR alone?Do you happen to see these errors if you connect 1 wired PC to the ISP modem? Do you still have this SB8200 modem?
filmnikon wrote:Hi Furry, if you have evidence to believe that a factory reset will help, I can do that--I have seen here in the forums that it hasn't worked for others. Let me know if it's a shot in the dark, or something that has worked in the past.
Size of home: ~4,000 sq feet. Router and satellite 1 are probably about 50 feet apart. Router and satellite 2 are about 75 feet apart. 2.4GHz channel is set to Auto, and 5GHz channel is set to 48. Yes I have neighbors, maybe 50 feet between our houses.
FURRYe38 wrote:Has one ever been done on your system? Same with the modem, power OFF for 30 seconds then back ON.
Does this DNS error appear if you turn OFF all RBS and just work with the RBR alone?Do you happen to see these errors if you connect 1 wired PC to the ISP modem? Do you still have this SB8200 modem?
My system is brand new, and this has been occuring since I installed it a few weeks ago. I thought it was temporary but since it kept happening now for a few weeks, I decided to do some research and found that it has been reported my other people as well.
I do not still have the SB8200 modem, no. Also connecting directly to the ISP modem does not exhibit this problem, although it is intermittent and so a little hard to determine I will admit, but didn't see it in that configuration.
Thanks!
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
filmnikon wrote:My system is brand new, and this has been occuring since I installed it a few weeks ago. I thought it was temporary but since it kept happening now for a few weeks, I decided to do some research and found that it has been reported my other people as well.
I do not still have the SB8200 modem, no. Also connecting directly to the ISP modem does not exhibit this problem, although it is intermittent and so a little hard to determine I will admit, but didn't see it in that configuration.
Thanks!
This is a know issue with Orbi AX4200. Lot of people are haviong these issues. I have tried vatious soutions and nothing worked. I even replaced with a new device from Costco and that did not help either. There are sime people who did not have this issue but others continue to have this issue. Basically it requires a firmware fix which hasn't come from Netgear yet. Netgear is for some reason not acknleding this issue. I have provide logs etc to NG with no resolution. My ticket is waiting in Netgear queue for several days. Community moderator tried helping to expedite my ticket with no luck. Only solution for now is to set static DNS in each PC.
Also, one of the user proved firmware issue by telneting and fixing this. If you want, you can try that solution by Retired_Member in the following thread.
https://community.netgear.com/t5/Orbi-AX/DNS-errors-RBK753/m-p/1962412