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Forum Discussion
Intermittent DNS Errors and WiFi Issues
I have had the Orbi AX6000 for a few months now. While there are many things I love about it (great wifi coverage, great speed, looks nice, software, ease of setup, etc.), there are two very frustra...
It affects all devices that use IPv4. Most devices in the world still use IPv4 and there is no technical requirement to use IPv6.
- Most browsers on PCs will retry on DNS failure so you briefly see an error page, then it refreshes and you get to the site.
- Many devices and apps don't automatically retry on DNS failures, so they stay hung in an error state. This is a huge problem for mobile apps and IoT devices.
None of the following permanently resolve the issue:
- Rebooting Orbi router or satellites
- Updated firmware, including manually installing the latest available
- Changing frequency settings (2.4 / 5Ghz related)
- Using Guest vs Internal network, both affected
- Disabling AX functionality
- Upgrading/replacing or rebooting the internet modem
- Enabling IP6to4 tunnel
- Contacting Netgear support for help
These Temporarily reduce errors, but it only lasts up to 1-2 days at most, then issues return. I believe this is because these clear out DNS cache or some other internal cache on the Orbi system, which I think is related to the problem.
- Firmware upgrade or downgrade
- Factory Reset
If you are familiar with linux and telneting to the orbi-router you could see what I discovered back in september 2020 and my workaround (no problem with DNS since then in my case)
I also submitted this to the developers for further investigation, but no feedback what so ever.