Intermittent DNS Errors and WiFi Issues

I tried reaching out to Netgear to make them aware of this issue, however because the 90 day support window expired I am unable to do so. 

I don't want or need phone/chat/mail support to ask questions on how to setup my router or how to turn on/off the router. I want to make Netgear aware there is a serious fault with their product that affects all customers. However with their 90 day policy in place Netgear effectivily blocks any communication. Again this shows that Netgear support is basically a department that has been set-up to monetize basic help questions and not to provide actual product support when it comes to solving bugs. 

Netgear needs to fix the DNS server / firmware.

It also affects other product lines:

• https://community.netgear.com/t5/Orbi-with-Built-in-Cable-Modem/Page-Not-Found-delay/m-p/2062890

This forum is scattered with it. Also FURRYe38, it would be great if you would stop telling people to use workarounds without telling that there is an actual issue with the DNS server / firmware that only Netgear can fix. As you are doing in the thread I linked.

Fun fact, for the Orbi Pro they fixed this problem on 2020-09-08 with V2.5.3.110:

• https://community.netgear.com/t5/Orbi-Pro-WiFi-for-Small-Business/New-Firmware-V2-5-3-110-for-SRR60-SRS60-SRC60-RBS50Y-for-Orbi/m-p/1973098#M2366

As it reads: Fixes a DNS problem that intermittently causes loss of connectivity. This could make you wonder that Netgear simply deemed the Orbi product line to be finished and no active firmware support is given and they moved on to other product lines. Considering no response up until this date has been given.