NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Intermittent DNS Errors and WiFi Issues
I have had the Orbi AX6000 for a few months now. While there are many things I love about it (great wifi coverage, great speed, looks nice, software, ease of setup, etc.), there are two very frustra...
Users have reported the system works better when in AP mode.
What ISP modem/gateway/ONT do you have connected to the RBR?
NG has been using DNS Proxy for a LONG time. This is nothing new.
Just to make a clear statement: AP mode does not actually resolve the issue with the DNS server. In AP mode the DNS server (to be specific: DNS proxy - dnsmasq) of the Orbi is not used anymore, it is bypassed. This functionality then gets handled by a third party router, for example the router of your ISP or another router you need to place before the Orbi router.
I can understand you're going to return this product as you're still within the return window. I unfortunately don't have that option anymore. It is ammendable that you even tried using this product in AP mode with an additional router, as the Orbi should be functioning correctly in Router mode.
Let us know to which other wifi system you're switching to. We can then too list that as a viable workaround. Because why place another router in front of the Orbi when you can just swap the entire Orbi system for one that has a working DNS server / firmware. Seems also like the best environmental friendly solution.
FURRYe38 Considering you're statement that Netgear has been using DNS proxy for a long time. This product clearly shows the lack of experience the support team, the engineering team and QA has with the actual implementation. The Telnet workaround that is directly targeting the used DNS server/proxy - dnsmasq clearly shows that the engineering team did a bad job. So your statement holds no value.
Well if your saying that AP mode doesn't resolve this and if the handling is done by a 3rd party router in front of the RBR in AP mode, then you saying that the DNS issue is still seen? Seems that if the 3rd party router was handling DNS, then your saying the problem is there too? Seems like others have already posted that AP mode does work. Check the history.
The comment was for historical reference. If one has been a NG router user, one would already know this. NG has always had and stil uses DNS Proxy on there routers. Been like this since I joined them over 15+ years ago. Only other mfr I know of that allows users to disable this is D-Link. Maybe others.
No value suggested. Take it for what you like.
Anyways, all this is beating a dead horse. It's all the hands of NG now. Users need to either wait for the fix to appear or return there items and find something that does work.
Good Luck.I personally have interpreted your input of "This is beating a dead horse" to "you shouldn't bother posting about this anymore".
However, at the same time, you yourself have posted that you will post as you wish when others have commented that they have found your posts to be less than helpful inputs on this issue. I find this rather hypocritical, but I will borrow your own argument.
Well, so shall we. If we wish to continue to beat the dead horse, so that everyone else can SEE THE DEAD HORSE that we're pointing at, we will continue to fill up this board, and this thread with comments upon comments to ensure that Netgear forum moderators, engineers, and customers who wish to share their stories and experiences about this issue have this brought to the forefront.
Enjoy then.
No claims are made that a third party router that is placed in front of the Orbi router as workaround to bypass the Netgear DNS server / firmware has issues with resolving the DNS.
The statement is that the Netgear DNS server / firmware is not working correctly, causing all sorts of DNS issues which cause connectivity issues, and that Netgear should fix their product.
Furthermore you're talking about that all of these talks is just beating a dead horse. I disagree. You're the one diluting this subject by making statements like: that Netgear has always used this proxy server (any value to this?) or giving workarounds as solution. Instead of explaining to other users that Netgear actually has an issue with their DNS server and that it should get fixed it, which just makes it seem that this product is all good. I've seen this in many similar threads. Well, wake up, this product firmware has a serious issue affecting all users that use this router in Router mode.
The information about DNS proxy was again for the users post referencing DNS proxy. It is for his information and if finds value in it or not.
We already know for you that are effected by this that is there is problem. I'm not denying this. I have seen and ready everone's posts about it. If I didn't feel that there was a problem for you that are affected by this, I would not have reached out to NG support on my own to relay this information. I hoped I would have done a curtesy to you all in this regard in trying to help you guys out. This doesnt' help me any. I have NOT see this issue. Of course if I mention that, then again, I'm the bad guy. Sorry that I haven't seen this issue. If I had I would have also, again, contacted NG about this a long time ago about it.
So I'm on your side, however you all get repetative in saying NG needs to fix this. You only need to say this a few times. Again, for those of you who are effected, you need to keep in contact with NG suppot. This problem IS beyond forum help. There is nothing else we can do here in the forums. Keep talking about it if you want to. Thats up to you. It may or may not help push NG to get the FW fixed any sooner. They seem to work at there own pace.
Good Luck.