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Forum Discussion
Intermittent DNS Errors and WiFi Issues
I have had the Orbi AX6000 for a few months now. While there are many things I love about it (great wifi coverage, great speed, looks nice, software, ease of setup, etc.), there are two very frustra...
I have 2 net connections at home one is Virgin Media UK with the new HUB 4 in modem only mode, the second I tried was a BT Adsl and Sam again
I know you all talk about DNS but am I right in thinking the WiFi dropouts are related or is yet another issue ? Anybody know
I’ve missed the Amazon return also so I’ll play the game with NETGEAR and then worst case pop them in the loft till it gets fixed or eBay them
As per my last post I don’t plan to buy anything else my ZYXEL MUlti X 3 node system was faultless for 2 years so it’s back in only benefit NETGEAR brought me was slightly faster WiFi on some devices and NETGEAR armour
I know you all talk about DNS but am I right in thinking the WiFi dropouts are related or is yet another issue ? Anybody know
I’ve missed the Amazon return also so I’ll play the game with NETGEAR and then worst case pop them in the loft till it gets fixed or eBay them
As per my last post I don’t plan to buy anything else my ZYXEL MUlti X 3 node system was faultless for 2 years so it’s back in only benefit NETGEAR brought me was slightly faster WiFi on some devices and NETGEAR armour
I feel like it's related, when I have the dropouts, the first thing I see is the DNS error, then that machine experiences an outage for several minutes. Also, while it's happening, I'm still able to reach other machines on the network, but unable to ping the router.
Tobamory wrote:
I have 2 net connections at home one is Virgin Media UK with the new HUB 4 in modem only mode, the second I tried was a BT Adsl and Sam again
I know you all talk about DNS but am I right in thinking the WiFi dropouts are related or is yet another issue ? Anybody know
I’ve missed the Amazon return also so I’ll play the game with NETGEAR and then worst case pop them in the loft till it gets fixed or eBay them
As per my last post I don’t plan to buy anything else my ZYXEL MUlti X 3 node system was faultless for 2 years so it’s back in only benefit NETGEAR brought me was slightly faster WiFi on some devices and NETGEAR armourMy system is working well now with the Virgin Media hub in router mode (wifi disabled), and the Orbi system running in AP mode. No dropouts, no DNS issues. Yes it's a workaround but it'll let you use your Orbi system if that's what you want.
What Firmware version is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteAny Wifi Neighbors near by? If so, how many?
Would be related to a different issue with wifi dropouts.
Tobamory wrote:
I have 2 net connections at home one is Virgin Media UK with the new HUB 4 in modem only mode, the second I tried was a BT Adsl and Sam again
I know you all talk about DNS but am I right in thinking the WiFi dropouts are related or is yet another issue ? Anybody know
I’ve missed the Amazon return also so I’ll play the game with NETGEAR and then worst case pop them in the loft till it gets fixed or eBay them
As per my last post I don’t plan to buy anything else my ZYXEL MUlti X 3 node system was faultless for 2 years so it’s back in only benefit NETGEAR brought me was slightly faster WiFi on some devices and NETGEAR armourThis is a puzzling issue, as I have several (more than 25) RBK753 systems running in router mode, as the only router connected to different ISPs and personal owned modems.
Not one system experiences any DND errors. They all run smooth.
I did have one system, that was connected to WOW network, that had DNS errors that turned out to be, the modem was being directed to West Point Ga servers, when the customer is in Tampa Bay. As soon as WOW reflashed the modem and rerouted to the proper DNS servers, the issue was gone. However, most of the time, my setups are configured to use 3rd party DNS servers, instead of the normal 192.168.1.1 or 192.168.0.1.
I don't have any affiliation with Netgear, other than to use their product. We chose the orbi system because of its speed and reliability. And for the record, their spport is no worse than the competitors.
I agree with Furry. Constantly posting over and over, the dis-satisfaction with the product, and threatening to return it, doesn't help the issue. If you purchase a product and are unhappy with it, return it, sell it, give it away and find something that works for you.
Orbi is not really for novices. There are other user friendly mesh systems on the market, that are more plug and play.
- Then you should login to your router using Telnet and actually see this issue happening right in front of you. As the errors the DNS server/ dsnmasq produce will be right there in the logs (internal). The reason? Because dnsmasq is badly configured - this you can see when you login using Telnet. So there is no way around it. It's factual.
Hence the reason why Netgear did fix this issue for the Orbi Pro. As it's an actual problem affecting everyone.
Netgear should fix the DNS server/ firmware for the Orbi AX.
Tobamory wrote:
I know you all talk about DNS but am I right in thinking the WiFi dropouts are related or is yet another issue ? Anybody knowI don't think they're at all related. I see the DNS issue all the time, never wifi dropouts with my RBR850 system.
