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Forum Discussion
Intermittent DNS Errors and WiFi Issues
I have had the Orbi AX6000 for a few months now. While there are many things I love about it (great wifi coverage, great speed, looks nice, software, ease of setup, etc.), there are two very frustra...
Netgear tech support suggested the following. Has anyone tried this, and does it solve the problem?
1. Login to orbilogin.com
2. On the left click Internet, and scroll down to the DNS section.
3. Change the Domain Server (DNS) Setting:
From: Get Automatically From ISP
To: Use These DNS Servers.
Then enter the Google DNS addresses: Primary DNS 8.8.8.8 and Secondary DNS 8.8.4.4
4. Press the Apply button
No changing the DNS configuration is not the solution. The DNS servers (i.e. Google / Cloudflare) etc. are not the problem. The problem is the actual Netgear DNS server/firmware. So you can be changing your DNS configuration all day, it won't fix a thing.
You can think of this as a car. If the engine is broken. You can swap the benzine for another type of benzine. The engine still remains broken. Now Netgear should fix this engine, instead they just say please try a different type of benzine as the benzine you now use might not be good for the engine. So as a user you are spending a lot of time changing and trying out different types of benzines. Which in the end, is actually wasting your time. As the problem still is: the engine is broken.