Intermittent DNS Errors and WiFi Issues

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zapp7 wrote:
That's funny, because I've been speaking to support all week about this issue and even sent this forum thread to them.

Buying this Orbi was a huge mistake. I'll never buy Netgear again.

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This is my issue. How could support possibly not know about this when there's numerous posts about it and god knows how many customers have raised it with them? This thread is now on 16 pages. Support should be acknowledging the issue and providing updates on a fix. They did say there was an update due in April but couldn't confirm whether this was due to be fixed or not which is shocking.

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FURRYe38 wrote:

Did you try a factory reset and setup from scratch after updating FW? 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

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lof wrote:

Updated manually to the latest firmware update and the issue seems to still persist. Spoke to Netgear support and so far the agent I spoke to said they are completely unaware of this entire issue. Had completely no WiFi access on some devices this morning either. 

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many have tried this.....it doesn't work

This is still occurring for me, months later.

However, I believe I know the problem and possible solutions.

In regards to my intermittent DNS error message. I'm using the "NETGEAR Orbi RBK853 AX6000 Tri-band WiFi 6 Mesh System- 3 pack". Still might be different for others?

1) The Netgear Orbi AX series has builtin NETGEAR Armor powered by Bitdefender. Which is great if you wish to use that, but becomes a problem if you don't. I have Kaspersky Internet Security already and don't need it. This feature seems to call out and loop around the DNS request, to check with Netgear Armor for malicious and phishing URLs, etc. Can it not do that, if an opt-out is offered or if it's disabled under the router admin? That loop around causes a DNS delay, even if Netgear Armor is disabled by the looks?

2) A single DNS failure call from a webpage, will be displayed over top, even if the rest of the webpage is loading fine.

As mentioned before...

For even this website: https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

It will sometime gives a "DNS_PROBE_FINISHED_NXDOMAIN" message.

Yet I've narrowed it down to a possible URL it's attempting to load with the webpage:

https://cloud.github.com/downloads/lafeber/world-flags-sprite/flags32.css

Press F12 on your web-browser and look under the networking, refresh the page with CTRL + F5.

You might notice a single or multiple files showing (failed) net::ERR_NAME_NOT_RESOLVED.

Go to that link directly and you will get the message: 

Hmmm… can't reach this page. Check if there is a typo.
If spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN

That's the actual valid error.

However, it doesn't matter for the rest of the website that it broke. The rest should load fine and work normally. On almost every other routers and meshes out there that is ignored and skipped over, but with the NetGear Orbi AX it displays that message over top of the entire webpage for at least a few seconds or has you needing to refresh the page to display it.

This is still occurring for me, months later. However, I believe I know the problem and possible solutions.

In regards to my intermittent DNS error message. I'm using the "NETGEAR Orbi RBK853 AX6000 Tri-band WiFi 6 Mesh System- 3 pack". Still might be different for others?

1) The Netgear Orbi AX series has builtin NETGEAR Armor powered by Bitdefender. Which is great if you wish to use that, but becomes a problem if you don't. I have Kaspersky Internet Security already and don't need it. This feature seems to call out and loop around the DNS request, to check with Netgear Armor for malicious and phishing URLs, etc. Can it not do that, if an opt-out is offered or if it's disabled under the router admin? That loop around causes a DNS delay, even if Netgear Armor is disabled by the looks?

2) A single DNS failure call from a webpage, will be displayed over top, even if the rest of the webpage is loading fine. As mentioned before...

For even this website: https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

It will sometime gives a "DNS_PROBE_FINISHED_NXDOMAIN" message.

Yet I've narrowed it down to a possible URL it's attempting to load with the webpage:

https://cloud.github.com/downloads/lafeber/world-flags-sprite/flags32.css

Press F12 on your web-browser and look under the networking, refresh the page with CTRL + F5. You might notice a single or multiple files showing (failed) net::ERR_NAME_NOT_RESOLVED.

Go to that link directly and you will get the message: 

"Hmmm… can't reach this page. Check if there is a typo.
If spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN"

That's the actual valid error.

However, it doesn't matter for the rest of the website that it broke. The rest should load fine and work normally. On other routers and meshes out there that is ignored and skipped over, but with the NetGear Orbi AX it displays that message over top of the entire webpage for at least a few seconds or has you needing to refresh the page to display it.

Why is it removing my post? Too big, considered as spam or contains the valid information to fix this problem? Can mods of the website still see it at least?