NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Intermittent DNS Errors and WiFi Issues
I have had the Orbi AX6000 for a few months now. While there are many things I love about it (great wifi coverage, great speed, looks nice, software, ease of setup, etc.), there are two very frustra...
Next time you get that DNS Error Message, look under the web-browser console > networking
Just check if there is a call which shows: (failed) net::ERR_NAME_NOT_RESOLVED
Try to go to that link directly and you get the DNS error message, which is a valid one. It never works. So the Netgear AX Router is actually working correctly in that regards, but being over the top in displaying the error message for the entire webpage. As the rest of the webpage can load in just fine.
It is not the router displaying the error message. The router DNS server is not working correctly causing the DNS lookup to fail in the browser. This causes the browser to display the error message. The router is not working fine. Depending on the browser you are using, Chrome for example, it will do an automatic reload (do another DNS lookup). The second lookup typically will go fine. If you would use Firefox for example. That browser will not retry automatically to do another lookup. So you are stuck with a correct error message informing you that the DNS lookup failed.
This is also the reason why all workarounds that bypass the router DNS server work. However, we did not buy this router to apply workarounds.
Netgear should fix the DNS server / firmware.