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Forum Discussion
Intermittent DNS Errors and WiFi Issues
I have had the Orbi AX6000 for a few months now. While there are many things I love about it (great wifi coverage, great speed, looks nice, software, ease of setup, etc.), there are two very frustra...
I'm curious why I'm not experiencing this issue. I have the RBK850 in router mode with 2 RBS850's all running V3.2.18.1_1.4.14 with wired backhauls. I factory reset them a few months ago and I've never experienced this issue. Is there a certain scenario that causes these DNS issues?
- It's a firmware issue that affects all users running these Orbi AX in router mode.
Not to put a tinfoil hat on. But it's really strange that a user with no real posts. Post a comment regarding this issue. With an immediate thumps up from Furrye38 (who seems to be working for Netgear).
Netgear should fix the Firmware / DNS issue. They already did it for the Orbi AX pro series one year ago.
Stop this nonsense and fix the Firmware.You can see from my other posts I am not a fan of Netgear anymore (never buying a Netgear product again). That being said, I never experienced the DNS issue except for a couple of times that I'm not 100% sure if that what it truly was. I switched to AP mode after my Asus router because of Orbi's truly s*cky controls, QOS ability, and the fact that I'm not going to pay Netgear for services that I can get for free with my Asus (AiProtection - parental controls are free too, but I don't need that). As an aside, no DNS issues with my Asus router.
I think we would all like to know why this happens to some users and not others. I think we all care very much about the answer to that question. It's frustrating that Netgear seemingly doesn't care.
msinex I think we can all agree with that.
Retired_Member wrote:So apparently I can't ask a question in the community forums without being judged as a new user or suggesting that I'm affiliated with Netgear. I was a Ubiquiti user for years and decided to switch to Netgear and buy the AX6000 in January. I follow the forums to keep up on firmware release notes and chats. I noticed this thread and read most of it. I was simply asking why I'm not seeing this issue. I have 75 devices on my network and I would think that I would see this issue based on all of the chatter. Stating that all users running Orbi AX in router mode doesn't appear accurate as I'm not experiencing this issue. I was simply sharing my experience to see if there is any reason why a user would or wouldn't experience this issue.
I asked a similar question as well: what settings / setup does one need to have to experience this problem. Based on the amount of discussion, it seems like a few people may know, but I got no answer. The reason I asked is that if there is a way to make it happen for anyone all the time, then it might be a lot easier to get Netgear to see what the problem is and fix it. So it would really be great for the most knowlegeble person on this issue to tell us how to recreate the problem and how to recognize it beyond a doubt.
- It is not a settings problem. The firmware uses software called dnsmasq and internally that is broken. That had been proven by going in to the router using Telnet and applying fixes manually. Netgear just did a bad job on the firmware.
You should experience this issue running this router in Router mode (not AP mode - as that doesnt use the DNS) and nothing else enabled, while visiting a good number of (random) websites.
User that say they are not experiencing this issue. Are either running this router not in Router mode (see comment from other user above) or are just unaware as depending on your browser and automatic reload happens. Which in my experience always works.
