NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Intermittent DNS lookup failures on RBR850
Intermittent DNS lookup failures RBR850 I've been using the Orbi RBR850 for several months now and I'm constantly having issues with DNS that I've NEVER experienced with any other router I've ever u...
Does anyone know if there's some ETA from Netgear to fix the Intermittent DNS issue on RBR50? It's barely usable. I'm thinking of giving it back to the reseller as faulty thing. How much time can it take to the company for fixing trivial problems?
Have you contacted NG support about this?
NG doesn't give information on when new FW verisions are released.
MarcinR wrote:Does anyone know if there's some ETA from Netgear to fix the Intermittent DNS issue on RBR50? It's barely usable. I'm thinking of giving it back to the reseller as faulty thing. How much time can it take to the company for fixing trivial problems?
I contacted Netgear about this issue, as it is evident on every RBK853 and RBK753 system we installed. I got a response that they will look into it. after 2 weeks of waiting, I contacted support again and go the same answer.
Doing some tests it appears if you disable WIFI6, the DNS issue goes away, which would be unacceptable to customers hat purchased these for the sole purpose of having reliable WIFI6. Moderators here should relay this is a serious issue with these 2 models.
Users need to contact NG support the NGs support lines.
Users can also directly PM forum moderators as well.
- Seems like this is the same issue we discussed in a separate forum. I have started using rbr850 as a router again as I needed to block port 25 and my vm superhub3 did not afford me this option. Since doing this, the dns issues have returned. Think orbi will be back in ap mode soon and my ageing R7000 will get the outing as router again. I was working with the techs on this issue a while ago
Yes, I'm in contact with NG support. Thought it is painful to create a case. First upgrade all firmware (despite of the fact there's no DNS related fixes in any release notes), then they suggested ISP DHCP and Netgear DHCP may interfere. The only problem I have is automatically configured DNS server (i.e. 10.0.0.1, which is also the address of my RBR50) this DNS does not work. When I set a client manually 8.8.8.8 it works like a charm.
I wonder if NG is checking issues reported on this forum to fix them proactively. My support (in Poland) told me this is the first time someone reports this kind of issue.
I'll perhaps reconfigure RBR to work in AP mode as a workaround.
This is an ongoing issue. I was working with the engineers on this for a while. Once in AP mode, it will work like a dream, but you will lose features such as port blocking, which my ISP router cannot do
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?AP mode is a work around for this espeicially if you have a ISP Modem with a built in router.
Please reference this forum thread and this one to the Polish NG support team:
MarcinR wrote:Yes, I'm in contact with NG support. Thought it is painful to create a case. First upgrade all firmware (despite of the fact there's no DNS related fixes in any release notes), then they suggested ISP DHCP and Netgear DHCP may interfere. The only problem I have is automatically configured DNS server (i.e. 10.0.0.1, which is also the address of my RBR50) this DNS does not work. When I set a client manually 8.8.8.8 it works like a charm.
I wonder if NG is checking issues reported on this forum to fix them proactively. My support (in Poland) told me this is the first time someone reports this kind of issue.
I'll perhaps reconfigure RBR to work in AP mode as a workaround.
