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Forum Discussion

cdysthe's avatar
cdysthe
Virtuoso
Nov 07, 2022

Internet and all connections goes out on my Orbi 850 system a couple of times a week.

Hi, Lately I have had the Orbi router drop connections at least twice a week. Wifi, Ethernet and the web interface is inaccessible. The LED is pulsing purple. I have to pull the plug and do a hard r...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 07, 2022

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

 

Has a factory reset and setup from scratch been performed since last FW update?

 

 

  • cdysthe's avatar
    cdysthe
    Virtuoso
    Nov 08, 2022

    Hi,

     

    Firmware is 4.6.9.11. The modem is Netgear CM2000. I have not changed anything in months but this started happening all of a sudden. And yes, I have factory reset both router and satellite.  I have done all the restarts in sequence as recommended. It still cuts all connections every three days or so or twice a week.