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Forum Discussion
Internet and all connections goes out on my Orbi 850 system a couple of times a week.
Hi, Lately I have had the Orbi router drop connections at least twice a week. Wifi, Ethernet and the web interface is inaccessible. The LED is pulsing purple. I have to pull the plug and do a hard r...
Hi,
Firmware is 4.6.9.11. The modem is Netgear CM2000. I have not changed anything in months but this started happening all of a sudden. And yes, I have factory reset both router and satellite. I have done all the restarts in sequence as recommended. It still cuts all connections every three days or so or twice a week.
What is the CAT# LAN cable between the CM modem and RBR?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
If you have done nothing to the Orbi system, may not be a Orbi issue persae...rather something at the ISP side maybe...
Can you first explain why I need to post information about the modem when the modem works just fine when I connect directly to it and also works when I hook my TP-Link backup router to it? I just do not get how the modem matters in this regard.
Can be anything, signal on the line is sub par or just enough degraded at a period of time that when the signal gets too bad, it causes the RBR to loose the connection with the modem and ISP services. There maybe bad cabling or bad connections that could be causing odd problems. So why we can you to post the CM modems status and event logs page. These have to be narrowed down as much as possible.
What is the CAT# LAN cable between the CM modem and RBR?
I have this same modem and have had my 8 series online with it before. The only items I saw when they were connected was on prior versons of FW, I saw these mysterious RBR reboots for unknown reasons. At that time I enabled email logging and that resolved the reboots. Since v.11 arrived I seen no more mysterious reboots after a factory reset and not enabling email logging.
Okay, I get it now. I will gather this information as soon as possible. May take a few days. Also, I also have had, and have, problems with IPv6. I lose the IP every time the router tries to renew. Maybe these things are connected?