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Forum Discussion
Internet and all connections goes out on my Orbi 850 system a couple of times a week.
Hi, Lately I have had the Orbi router drop connections at least twice a week. Wifi, Ethernet and the web interface is inaccessible. The LED is pulsing purple. I have to pull the plug and do a hard r...
Will need this information that we've asked for...
As I said it will take a few days to get to that. So stay tuned! 🙂
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Hi,
Got a family member to provide modem information. The event log here:
Status screenshot below
We don't have access to that log. Also we need the cable connections status page as well please.
You can't see the text file? I'm not allowed to upload a text file. I am not able to send these things. They are web pages with scrolling. How am I going to get that up here?
You have some correct and UN-Correctables however not too bad. They should be mostly zeros though.
The ISP needs to review the Criticals and Errors and resolve them.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
