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Forum Discussion
Internet dropping for one device
I have had the system (RBK853) for many months, and it has been largely working fine. For this particular device (my computer in my bedroom), the satellite will drop the internet connection from tim...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
I went back and checked earlier today. I found that one of the satellites was not behaving. When I checked the "detail" of the satellite, it didn't show the firmware version. So I rebooted it. Then it started to update its firmware (it was two versions behind). Now it seems everything is working again. This is bad, Netgear. Nothing indicated the satellite was not ok. Everything connected to the third satellite (this satellite was the bridge between the router and the third satellite) worked, including my other computer on ethernet and a newly added NAS (also on ethernet). I guess I'll have to somehow run a really long cat6 ethernet cable to ensure uptime. Also, is there any way I can reboot the satellites? The reboot function in the app only reboots the router.