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Forum Discussion
kekkie
Sep 28, 2021Aspirant
Internet dropping on Orbi V4.6.3.16_2.0.51
Hi, I have an Orbi Router with Satellites. In the past sometimes internet dropped for a minute or two, it quickly resolved itself. I thought it was related to my ISP. But today internet connect...
m0n0ph0n
Sep 28, 2021Tutor
Have a look here:
New RBR750 / RBS750 Firmware Version 4.6.3.16 Rele... - NETGEAR Communities
Most likely you're not alone.
- kekkieSep 28, 2021Aspirant
Thank you, it seems I'm f**cked then.
For me it always happens during an MS Teams call now, very frustrating.
It seems there is not much to do other than a factory reset...
- FURRYe38Sep 28, 2021Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
I would not mark your post as solved until we identify the real problem.
kekkie wrote:
Thank you, it seems I'm f**cked then.
For me it always happens during an MS Teams call now, very frustrating.
It seems there is not much to do other than a factory reset...
- kekkieOct 18, 2021Aspirant
Hi FURRYe38 , I did not know this topic was marked as solved. I did not do this but maybe I clicked wrong somewhere.
Anyway. The problem is not solved. I've been working from the office mostly the last 2 weeks so problem was limited to my kids getting annoyed when playing Brawl Stars :-).
Anyway, over the weekend I have been struggling with this problem again myself - A LOT :-).
And then all of a sudden I seen an update available: V4.6.5.14_2.0.54
I thought "yes!" but the problem is not gone and even seems to be getting worse.
I also restarted both the router and the modem after the update.
Anyways, here is the model number of my modem. Provider is Telenet in Belgium.
-> 24*8 DOC 3 WIRELESS(DOCSIS)
My modem also contains a wireless network which is disabled. I'm going to enable that to "proove" that the problem is with Orbi: if Orbi says "no internet" and the wireless network on my modem still works, I hope this helps to get my money back if this does not get resolved.
I'm already pretty sure since a reboot of the Orbi resolves the problem.
Any other tips would be greatly appreciated!