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Forum Discussion
Internet dropping on Orbi V4.6.3.16_2.0.51
Hi, I have an Orbi Router with Satellites. In the past sometimes internet dropped for a minute or two, it quickly resolved itself. I thought it was related to my ISP. But today internet connect...
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New RBR750 / RBS750 Firmware Version 4.6.3.16 Rele... - NETGEAR Communities
Most likely you're not alone.
Thank you, it seems I'm f**cked then.
For me it always happens during an MS Teams call now, very frustrating.
It seems there is not much to do other than a factory reset...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
I would not mark your post as solved until we identify the real problem.
kekkie wrote:
Thank you, it seems I'm f**cked then.
For me it always happens during an MS Teams call now, very frustrating.
It seems there is not much to do other than a factory reset...
Hi FURRYe38 , I did not know this topic was marked as solved. I did not do this but maybe I clicked wrong somewhere.
Anyway. The problem is not solved. I've been working from the office mostly the last 2 weeks so problem was limited to my kids getting annoyed when playing Brawl Stars :-).
Anyway, over the weekend I have been struggling with this problem again myself - A LOT :-).
And then all of a sudden I seen an update available: V4.6.5.14_2.0.54
I thought "yes!" but the problem is not gone and even seems to be getting worse.
I also restarted both the router and the modem after the update.
Anyways, here is the model number of my modem. Provider is Telenet in Belgium.
-> 24*8 DOC 3 WIRELESS(DOCSIS)
My modem also contains a wireless network which is disabled. I'm going to enable that to "proove" that the problem is with Orbi: if Orbi says "no internet" and the wireless network on my modem still works, I hope this helps to get my money back if this does not get resolved.
I'm already pretty sure since a reboot of the Orbi resolves the problem.
Any other tips would be greatly appreciated!
If the modem has wifi built in, then this means the modem will have a router built in as well. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopI would try option#2 first, then Option #3...
