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Forum Discussion
Solved
iOS device cannot load the webpage in correct layout
Last week I installed the RBK853 to replace my old Apple Airport extreme router. However, I found out that iOS cannot completely load the webpage in correctly layout. For example, the attached screen...
You can try inputting same DNS addresses on the RBRs web page, save and apply. Do a full reboot on the ONT and RBR, set the iphone back to Auto for DNS and check to see if the problem continues...
You don't need to show it as I would not post the IP address here in a public forum. Just look as see if there is any of those listed and let us know. If you see the ##.##.###.### address then this would be a public IP address and thats good. Means there is not router or they configured the ONT to pass the Public IP address to the RBR.
Problem was resolved after I had manually inputted Google public DNS 8.8.8.8 and 8.8.8.4 in iPad/iPhone network setting
And if you remove that setting does the iphone not work again?
Correct. If I changed the DNS to auto (192.168.1.1), App like IMDB loaded a long time and webpage also need longer time to display in correct format in my iOS devices.
No impact to Windows and Android devices......
I found the solution in this community. Any idea why it only happened to iOS devices?
What IOS version are you using? Im using 14.4.2 currently. I've not had to set DNS manually on my iphone.
Did we ever establish what our RBR is getting for a IP address on it's internet port?
Ya I see the picture was approved.
Next time, please edit out the Internet IP address for public forum review. That doesn't need to be posted.
My iPhone and iPad are also using iOS 14.4.2.
I confirmed getting public ip address from my ISP ONTBut only happens on the Iphone?
What DNS settings are you using on the RBR? Auto or custom?
It happens only in iPhone. So I only manually inputted 8.8.8.8 in iPhone/iPad Network setting. I didn't change anything in the RBR850 and other devices such as Notebook, Android tablet etc.......
You can try inputting same DNS addresses on the RBRs web page, save and apply. Do a full reboot on the ONT and RBR, set the iphone back to Auto for DNS and check to see if the problem continues...