I'm running an RBR850 and two RBS850s. Things have been great for a while. Yesterday I started experiencing problems with my iPhone 11 Pro Max staying connected to the primary network. It would be at 600+Mbps/40Mbps download/upload, then it would suddenly drop to maybe 1/40, or so low on the download side that I could not even run SpeedTest. The network was fine, as all of my other devices - including other iPhones and several Macs - worked fine. Eventually I figured out the Guest Network was an option (slower) to the iPhone 11, but (a) even the guest network only works for a brief period, (b) I don't understand what happened so suddenly (as I didn't do anything differently with the Orbi setup), and (c) why the guest is easier to stay connected - as they both have the same security setup. I've already gone through all of the iPhone recommendations - including the sucky step of a complete factory reset. This morning I also went to the Apple store and they ran all of the hardware tests and confirmed all is OK. (And I was able to get WiFi, at least for the 30 minutes while I was at the store.) Any suggestions?

So is Guest Network enabled on the Orbi? Does all other devices work on the Orbi system? What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? How is the wifi settings configured on the RBR? What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.

FURRYe38 wrote:So is Guest Network enabled on the Orbi? YesDoes all other devices work on the Orbi system? Yes What Firmware version is currently loaded? V4.6.3.16What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? I have my own cable modem - NG CM1150V How is the wifi settings configured on the RBR? I'm not sure if these answers fully respond, but: 2.4G and 5G are enabled, and the channels are 11 and 48 (respectively); security is WPA2-PSK [AES]. Do you want to know the internet setup items as well? Please note - I have not done anything to manually change the network settings in months. What is the size of your home? Sq Ft? ~5kWhat is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. The RBS is in the basement. RBS #1 is on the first/main floor, and RBS#2 is on the second floor.

What is the distance between the router and 📡 satellite(s)? "The RBS is in the basement." Do you mean RBR? Basements are not great places for RBRs. Are you sure the iphone is connected to a RBS or at the RBR? IT's up to devices to pick and choose where they connect too...

FURRYe38 wrote:What is the distance between the router and 📡 satellite(s)? "The RBS is in the basement." Do you mean RBR?Basements are not great places for RBRs. I'm sorry, but yes - the RBR is in the basement. RBR#1 is on main and RBR#2 is on the second floor, along w/ the modem. Originally the RBR was on the main floor, but I had an AV guy come out and he moved the modem and RBR to the basement to be as close to the cable incoming line and before being split. It is in a central location, and I expect that the closest RBR is less than 10 feet away, but separated by a good bit of building material. Are you sure the iphone is connected to a RBS or at the RBR? I have no idea because I rarely check to see to the connection. I do know that the problem seems to be consistent throughout the house, and that the phone has in the past switched between RBR and the two RBS depending on distance (often connecting to one that is on another floor since closer).IT's up to devices to pick and choose where they connect too... I appreciate the help. I'm not sure of the relevance of most of the questions, as no other device in the house has a problem. I'm sitting at a MacBook Air and the iPhone is next to it. Yesterday the MB was connected without issue, but the iPhone was connected but without any *download* speed. The problem for the iPhone was consistent on all floors - unless I do a soft or hard reboot, and then the "fix" lasts for a short time. Other iPhones in other parts of the house, as well as other devices, have no issue. Apple says it's a software or network issue, but it seems to be limited to one device - perhaps they are correct. I

So try this, turn OFF ALL RBS. Turn OFF the wifi radio on the iphone. Go down to where the RBR is, then turn ON the wifi radio on the iphone. Try about 10 feet away from the RBR. Does the iphone connect and can you run a speed test with Ooklas installable speed test app here? Reason basements are not recommended places for the wifi router is all the concrete and steel will cause problems an inhibit wifi signal travel.

iPhone 11 Pro Max connects, then connection speed fails

12 Replies

FURRYe38
Guru
Nov 06, 2021
So is Guest Network enabled on the Orbi?

Does all other devices work on the Orbi system?

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

How is the wifi settings configured on the RBR?

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
- CrazyEddie
  Apprentice
  Nov 06, 2021
  FURRYe38 wrote:
  So is Guest Network enabled on the Orbi? Yes
  Does all other devices work on the Orbi system? Yes
  
  What Firmware version is currently loaded? V4.6.3.16
  What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? I have my own cable modem - NG CM1150V
  
  How is the wifi settings configured on the RBR? I'm not sure if these answers fully respond, but: 2.4G and 5G are enabled, and the channels are 11 and 48 (respectively); security is WPA2-PSK [AES]. Do you want to know the internet setup items as well?
  
  Please note - I have not done anything to manually change the network settings in months.
  
  What is the size of your home? Sq Ft? ~5k
  What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. The RBS is in the basement. RBS #1 is on the first/main floor, and RBS#2 is on the second floor.
  - FURRYe38
    Guru
    Nov 06, 2021
    What is the distance between the router and 📡 satellite(s)?
    
    "The RBS is in the basement." Do you mean RBR?
    
    Basements are not great places for RBRs.
    
    Are you sure the iphone is connected to a RBS or at the RBR?
    
    IT's up to devices to pick and choose where they connect too...

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iPhone 11 Pro Max connects, then connection speed fails