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Forum Discussion
Rogelio1
Jul 10, 2022Apprentice
iPhone 12 Pro loses WiFi connection with RBR850
I’ve had the exact same problem for the last 1.5 years and NOTHING has solved this. iPhone 12 Pro — I’ve done everything mentioned above — static IP address, factory reset Orbi, CTS changes, dropped ...
FURRYe38
Jul 10, 2022Guru
What is your current WiFi and Advanced WiFi configuration look like on the RBR?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
I have 12 Pro Max and have never had any issues with it connecting to the RBR ever. iOS 15.5
I run manual channels 1 and 40, CTS 64, WMM enabled, 50% power, 25% if I run two RBS. WPA2/AES only.
Possible your one 12 Pro could be faulty if other iPhones are working.
- Rogelio1Jul 13, 2022Apprentice
What is your current WiFi and Advanced WiFi configuration look like on the RBR?
Wifi:
[x] Enable 2.4 Ghz
[x] Enable 5 Ghz
2.4Ghz Channel [03]
5Ghz Channel [48]
Security Options [WPA2-PSK [AES]]
Advanced Wireless Settings 2.4GHz:
[ ] Enable 20/40 MHz Coexistence
[x] Enable WMM settings (2.4 GHz b/g/n/ax)
CTS/RTS Theshold [64]
Preamble Mode [Automatic]
Transmit Power [100%]
Advanced Wireless Settings 5GHz:
[x] Enable WMM settings (5 GHz a/n/ac/ax)
CTS/RTS Theshold [64]
Preamble Mode [Automatic]
Transmit Power [100%]
What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
See above. House is 1500 Square feet but Sat 2 is placed in a separate (not in 1500 Square foot) location in a She-Shed / property is 6000SqFt
My router is 40 feet from Sat1 hardwired, and sat2 is 30 feet from Sat1 (wireless backhaul to sat1). I’m on the latest Orbi firmware.
Two sets of walls between sat 1 and sat 2. Multiple walls between Router and Sat 1 (hardwired)
The channels I have them on are based on WifiExplorer surveys to limit interference of closest neighbor wifi.
I've tried 50% power, and the behavior persists. I've effectively tried 3 different iPhone 12's (my current pro before it was replaced, when it was replaced, and then a work iPhone 12) and this behavior exists/existed on all. Behavior did not exist on prior iPhone XR, wife's current iPhone 13, iPad 12.1 Pro (3rd gen), 14" Macbook Pro.
I have not tried dropping power to 25% -- I suspect this applies not only to the SSID broadcast but to the backhaul, yes? (if so, I'd imagine that sat2 would have throughput drop, and also have signal drop on Sat 1 from clients connected since it's on the far-end of the house from the router on the other side.
The setup is in a line -- router on far South-side of house; Sat1 hardwired to Router on far North-side of house (40 feet and multiple building materials between); Sat 2 off main-property in a She-Shed 30 feet southwest south of Sat1 (but with two thick walls between). Typically when I'm in my master BR adjacent to the bedroom where Sat1 is (but somewhat closer to Sat2), I see devices all connect to Sat1; I see all my devices inside the house connected to router when closer to the South side of the house; generally when I walk outside of my master BR or closer to the She-Shed and further North, I see the device switch to Sat2. When I lose connection, it tends to be when I walk from my master BR towards the living room router, then quickly back to my master BR -- I'm guessing the client or satellite flips out and can't maintain a lease (even if I've manually set the iPhone to a static IP I've reserved for my iPhone's MAC address having turned off private wifi feature).
- FURRYe38Jul 13, 2022Guru
Rogelio1 wrote:
What is your current WiFi and Advanced WiFi configuration look like on the RBR?
Wifi:
[x] Enable 2.4 Ghz
[x] Enable 5 Ghz
2.4Ghz Channel [03] Try 1,6 or 11. 3 and other channels are not primary ones to use. Only used by the system. I use 1 and 40 here.
5Ghz Channel [48]
Security Options [WPA2-PSK [AES]]
Advanced Wireless Settings 2.4GHz:
[ ] Enable 20/40 MHz Coexistence
[x] Enable WMM settings (2.4 GHz b/g/n/ax)
CTS/RTS Theshold [64] Try 2307
Preamble Mode [Automatic]
Transmit Power [100%]
Advanced Wireless Settings 5GHz:
[x] Enable WMM settings (5 GHz a/n/ac/ax)
CTS/RTS Theshold [64]
Preamble Mode [Automatic]
Transmit Power [100%]
What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
See above. House is 1500 Square feet but Sat 2 is placed in a separate (not in 1500 Square foot) location in a She-Shed / property is 6000SqFt
My router is 40 feet from Sat1 hardwired, and sat2 is 30 feet from Sat1 (wireless backhaul to sat1). I’m on the latest Orbi firmware.
Two sets of walls between sat 1 and sat 2. Multiple walls between Router and Sat 1 (hardwired)
This size of home, only 1 RBS would be recommended.
The channels I have them on are based on WifiExplorer surveys to limit interference of closest neighbor wifi.
I've tried 50% power, and the behavior persists. I've effectively tried 3 different iPhone 12's (my current pro before it was replaced, when it was replaced, and then a work iPhone 12) and this behavior exists/existed on all. Behavior did not exist on prior iPhone XR, wife's current iPhone 13, iPad 12.1 Pro (3rd gen), 14" Macbook Pro.
I have not seen this behavior on my iPhone12 Pro Max or MacBook Pro 2018
I have not tried dropping power to 25% -- I suspect this applies not only to the SSID broadcast but to the backhaul, yes? Not if ethernet connected. (if so, I'd imagine that sat2 would have throughput drop, and also have signal drop on Sat 1 from clients connected since it's on the far-end of the house from the router on the other side.
Let try reducing the power on the RBR. I use 50% all the time on my primary Orbi and I have a 5000sq ft home. Plenty of coverage. RBS are ethernet connected as well.
What CAT# lan cable is being used for the RBS from the RBR?
There any kind of LAN switch in between the RBR and RBS?
The setup is in a line -- router on far South-side of house; Sat1 hardwired to Router on far North-side of house (40 feet and multiple building materials between); Sat 2 off main-property in a She-Shed 30 feet southwest south of Sat1 (but with two thick walls between). Typically when I'm in my master BR adjacent to the bedroom where Sat1 is (but somewhat closer to Sat2), I see devices all connect to Sat1; I see all my devices inside the house connected to router when closer to the South side of the house; generally when I walk outside of my master BR or closer to the She-Shed and further North, I see the device switch to Sat2. When I lose connection, it tends to be when I walk from my master BR towards the living room router, then quickly back to my master BR -- I'm guessing the client or satellite flips out and can't maintain a lease (even if I've manually set the iPhone to a static IP I've reserved for my iPhone's MAC address having turned off private wifi feature). Either set a static IP address ON the phone or reserver an IP address for the phone ON the router. Do not use both methods at the same time.
- Rogelio1Jul 13, 2022Apprentice
I'm the bands in red and green in the second pic -- first one is the scan of the area -- you can see there's some lower strength clusters at 1, 6, and 11 already that are other Wifi's -- with 40Mhz on, there's no way I can avoid spanning two sets of different wifi's, so being on channel 3 seems to place me around the cluster at 1 and 6 (even if I set 1, I'd presumably still conflict with the clusters at 1 and 6 unless I was at 20Mhz).
I'm almost always connecting with my phone on 5Ghz because I'm so close to a router or satellite all the time, so the graph above for 2.4Ghz is probably academic, only of relevance to devices that only do 2.4Ghz (and I don't have too many of them).
You can see the 5Ghz channel also shouldn't matter because regardless of what I set it to, it sits on the cluster in the 36-48 frequency range. I believe the 5Ghz backhaul is always on channels 149-157.
Wiring to sat1 is via Cat7 cable directly from the router (no switches between); wireless backhaul from Sat1 to Sat2.
I'll try CTS/RTS of 2307 -- I read that in another forum and believe I tried it before, but to no avail; I'll also try setting power to 50% again (but I recall trying that last year on an older firmware with similar no effect). I have a predefined lease to my iPhone 12 and when I set iPhone to auto DHCP from router, it had the same issue... and when I removed the reservation and set iphone 12 to manual, it still did the same thing. I get your point about not having both at same time (I've tried this), and it doesn't seem to affect normal connection stability / still has the issue I mentioned when walking back and forth and not connecting for 3-5 minutes or until manually forgetting the network, re-adding, or rebooting iPhone 12.