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ksupersano18's avatar
ksupersano18
Aspirant
Nov 02, 2022

Iphone Wifi but no internet when connected to router

AX6000 WiFi Mesh System (RBK853) 1 RBR850 Router and 2 (RBS850) Satellites. Xfinity xFi Gateway (1200/35), Netgear JGS524PE Main Switch. Wired Backhaul to Main Switch.   This is similar to the ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 02, 2022

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

Be sure all IGMP protocols and any Green Ethernet features are disabled on the switch. 

CAT6 is recommended.

 

For that size of home, the RBR and just 1 RBS would be needed. If you run two, I would turn down the power on the RBR from 100% to 25%.
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBSđŸ›°ïž to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

 

Be sure to disable WiFi Private IP address features on Apple devices: https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

 

  • ksupersano18's avatar
    ksupersano18
    Aspirant
    Nov 02, 2022
    1. FW - 4.6.9.11_2.3.5
    2. It is an xFi Gateway from Xfinity
      1. Model:CGM4140COM
      2. Vendor: Technicolor
      3. Hardware Revision:2.2
    3. Cable's are fine, green features disabled, but likely irrelevant since the Router is before the switch.
    4. Dumb question but will turning down the power impact throughput speed?
    5. They are all kind of stacked on top of each other floor to floor, (almost directly above each other on each floor) so max definitely less than 30 feet between them. But again might be irrelevant since I am using Wired Backhaul
    6. All the Apple stuff disabled. 

    I have read many posts on this, this seems isolated to the RBR only. The devices roams fine. If I go upstairs and it roams to the 1st floor satellite, boom, problem solved.

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 02, 2022
      ksupersano18 wrote:
      1. FW - 4.6.9.11_2.3.5 <Has a factory reset and setup from scratch been performed since last FW update?
      2. It is an xFi Gateway from Xfinity
        1. Model:CGM4140COM
        2. Vendor: Technicolor
        3. Hardware Revision:2.2Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
          https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
          Couple of options,
          1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
          2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
          3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop          Try option #2 first.
      3. Cable's are fine, green features disabled, but likely irrelevant since the Router is before the switch. <Cable ARE relevant AND important here. Can impact over all operation and performances. CAT6 is recommended. 
      4. Dumb question but will turning down the power impact throughput speed? Some.
      5. They are all kind of stacked on top of each other floor to floor, (almost directly above each other on each floor) so max definitely less than 30 feet between them. But again might be irrelevant since I am using Wired Backhaul <Distance in between, regardless of wireless or wire connected IS relevant. Less that 30 feet is too close to each other. Try turning OFF one RBS and see how things work. Too Much Wifi: https://youtu.be/UR0viMLISz4
      6. All the Apple stuff disabled. 

      I have read many posts on this, this seems isolated to the RBR only. The devices roams fine. If I go upstairs and it roams to the 1st floor satellite, boom, problem solved.

       

       

      • ksupersano18's avatar
        ksupersano18
        Aspirant
        Nov 02, 2022

        Thanks for the suggestions, I will give it a try.

         

        Had to take the modem out of bridge mode a while back because of DNS issues, so hopefully that won't come back.

         

        How can you have too much WiFi? đŸ˜