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Forum Discussion
Is anyone else having serious reliability problems since this update?
Is anyone else having serious reliability problems since this update? I have an active support ticket open with netgear, but we've almost exhausted every configuration option. My roaming devices di...
The best part of this is, I got these from netgear.com in December so the refund window has already passed according to support. The model of forcing paid subscriptions for features that are free on other offerings, and not allowing returns after breaking updates is a pretty awesome customer experience.
Sadly, I got the system as an early Christmas 'gift' in December. Since it was purchased from netgear.com I'm already past the return window.....I'll stick to Amazon or other from now on.
I'm still invested in fixing it for the good of the community, but losing hope. I'm an engineer by trade and fairly savvy with troubleshooting networking systems (doesn't mean I know everything, but I've tried and read a lot more than I wish to admit about this before opening a ticket). I hope whatever is happening can be fixed via a firmware update, but I can't currently trust this as my primary wifi solution since my wife and I work from home almost 100% of the time. We haven't taken a wifi outage in years. Everything is UPS protected so we literally survive power outages as long as the ISP is up. We haven't had an error free day since these were introduced into the house.