Forum Discussion

CW_2023

Aspirant

Jan 25, 2024

Issue after Software update for RBR750 and login issues

Hi I just recently updated the firmware for my Orbi Satellite RBR750 (V4.6.14.92). After that, all connected devices information in the Orbi Apps are gone and now it is just shown as "N/A" and "...

FURRYe38

Guru

Jan 25, 2024

Is the RBR using same version of FW? What version of FW is loaded there?

Have you powered OFF the RBR and RBS for one minute then back ON?

For the RBR750 and RBS750, there is newer FW available:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBR750-RBS750-Firmware-Version-7-2-6-21-Released/td-p/2333937/jump-to/first-unread-message

RBS need to be updated first then RBR lastly.

CW_2023

Aspirant

Jan 28, 2024

I rebooted using the apps and also swtiched off the power for more than 1 min. I also re installed my Orbi App. It is still not working as before we updated the software. The product is below

https://netgearstore.sg/products/orbi-rbs750-wifi-6-mesh-system-add-on-satellite?variant=32182182805615&currency=SGD&utm_medium=product_sync&utm_source=google&utm_content=sag_organic&utm_campaign=sag_organic&utm_term=&utm_campaign=Performance+Max&utm_source=adwords&utm_medium=ppc&hsa_acc=9761578850&hsa_cam=17412698141&hsa_grp=&hsa_ad=&hsa_src=x&hsa_tgt=&hsa_kw=&hsa_mt=&hsa_net=adwords&hsa_ver=3&gad_source=1&gclid=CjwKCAiA8NKtBhBtEiwAq5aX2O7xyLRnCMX_DNZfufuAFV6Kv9jNxFdK1bZ9xouI9eAMosgYxzGxXBoCSx0QAvD_BwE

FURRYe38
Guru
Jan 28, 2024
Factory reset and setup from scratch:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2356834/highlight/true#M52575

Walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface