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Issue on RBR850 - Reccuring crash of the router
Hi, I have an issue since a few days : my RBR850 has reccuring crashes with no explanation (crashes every 1 or 2 days) Firmware : V7.2.6.21_5.0.20 Configured as "router" Symptoms : The route...
Platanax wrote:
Hi,
I have an issue since a few days : my RBR850 has reccuring crashes with no explanation (crashes every 1 or 2 days)
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Orbi WiFi 6 (AX) and WiFi 6E (AXE) - NETGEAR Communities
You might like to search there for messages related to your problem.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
Hi,
Thanks for your answer.
Yes, I checked the troubleshooting tips, but nothing similar to my problem.
Platanax wrote:
Hi,
Thanks for your answer.
Yes, I checked the troubleshooting tips, but nothing similar to my problem.
Did you also look in the right section for your device. Probably thanks to Netgear's hopeless organisation of this community, you picked a section concerned with the oldest and least capable routers around. They predate the Orbi ranges.
If there is one it might help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
Your description is also unclear. "Crashes" could cover many things.
Can you explain what this means:
Pressing the back button has no effect.
Where is this "back button"? Something on a browser? (Which one?) If so, that may have nothing to do with the router. Browsers and the PCs they run on are different animals. If they misbehave, the router may be working just fine.
I looked in the RBR850 troubleshooting section 🙂
Crash : unresponding, not available thought http, Internet unavailable to the satellite (which keeps working), wifi signal of the router himself unavailable
Back button : the "pairing" button on the back of the device. When the router is working, it starts the pairing process with the satellite and the front led pulses, which does not happen when the issue occurs.
I use the Orbi configured as router behind my ISP's router set as a bridge. This is probably not the issue as it's working since more than 1 year and, as far as I know, nothing changes (and I checked that's it's still the case).
My ISP is Free in France, model "Pop" (optical fiber).
Specific setup : I use a piHole as DNS instead of my ISP's DNS (but there again, since more than 1 year)
Platanax wrote:
Crash : unresponding, not available thought http, Internet unavailable to the satellite (which keeps working), wifi signal of the router himself unavailable
That's what I'd call a "freeze" rather than a crash.
Back button : the "pairing" button on the back of the device. When the router is working, it starts the pairing process with the satellite and the front led pulses, which does not happen when the issue occurs.
That is what the manual calls the "sync" button. If that does not start the expected behaviour – the flashing LED – that is another sign of a freeze.
Have you tried to reset the Orbi?
I use the Orbi configured as router behind my ISP's router set as a bridge. This is probably not the issue as it's working since more than 1 year and, as far as I know, nothing changes (and I checked that's it's still the case).Your right. Bridge mode shouldn't cause the issue, but bridge mode itself is a term that gets used in different ways and on different devices. Tell people what the first router is and it might throw some light on what is happening. I assume that it is a modem/router, or you would have removed it completely.
My ISP is Free in France, model "Pop" (optical fiber).Unfortunately, that too is not conclusive. Every Internet service has "optical fibre" somewhere in the chain. If you mean optical fibre to your property, you may have an optical network termination (ONT). These often deliver just to a LAN port, with no router component. For that reason ONT's don't usually have a "bridge mode".