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Issue on RBR850 - Reccuring crash of the router
Hi, I have an issue since a few days : my RBR850 has reccuring crashes with no explanation (crashes every 1 or 2 days) Firmware : V7.2.6.21_5.0.20 Configured as "router" Symptoms : The route...
Platanax wrote:
Hi,
I have an issue since a few days : my RBR850 has reccuring crashes with no explanation (crashes every 1 or 2 days)
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Orbi WiFi 6 (AX) and WiFi 6E (AXE) - NETGEAR Communities
You might like to search there for messages related to your problem.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
Has Armor, SPC or Traffic Meter been enabled on this system at all?
Be sure your using a good quality LAN cable between the modem/ONT and router. CAT6A STP is recommended.
Hi,
Thanks for your detailed answers ! Next step will be to factory reset my router. As it can be quite time comsuming I'll do this during the week-end !
Has Armor, SPC or Traffic Meter been enabled on this system at all?
Be sure your using a good quality LAN cable between the modem/ONT and router. CAT6A STP is recommended.
Platanax wrote:
Hi,
Thanks for your detailed answers ! Next step will be to factory reset my router. As it can be quite time comsuming I'll do this during the week-end !