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Forum Discussion
Issue to have ORBI app detecting my installed ORBI network
Hello Community, ** As requested, I'm opening a dedicated thread for my issue ** I have an issue to have ORBI app detecting my installed ORBI network. My ORBI network is working just fine...
Your ISP gateway has its own routing functions and causes a double nat.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode
Hello,
As option 1 is not possible on my ISP box and I need the routing functionnalities (option 3), I went for option 2 (DMZ for not having kind of double NAT).
Unfortunately, the issue remains unchanged.
I uninstalled/reinstalled the app.
My ISP box has no WiFi activated.
++
Try isntalling Orbi app on a different device.
Try option#2 in the suggested items for avoiding double NAT.
Yahey wrote:
Hello,
As option 1 is not possible on my ISP box and I need the routing functionnalities (option 3), I went for option 2 (DMZ for not having kind of double NAT).
Unfortunately, the issue remains unchanged.
I uninstalled/reinstalled the app.
My ISP box has no WiFi activated.
++
Hi,
I installed the app on a Samsung Galaxy S8 (instead of a Google Pixel 5).
Unfortunately, I have the exact same behavior ... :(
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I reommend you post here about this and contact NG support:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
