NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

IAP's avatar
IAP
Aspirant
Jan 12, 2021

Issue with Orbi WIFI 6 RBR850

I recently purchase the Orbi RBR852 for the second time and I am having an issues that is rather strange.  About three day ago I was not ablr to get into the router from the App on my cell and on my laptop.  I still have WIFI but could not get in.  I unplug the router for about 30 seconds and then tried, I was able to get back into the router on the laptop but still cannot get to the router via the app on my iphone.  

I have AT&T 1 Gig, has anyone encountered this issue?  And if so how did you resolve it.  Thank you for you replies in advance.

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jan 12, 2021

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Built in router here by chance? If so, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

     

     

    Has a factory reset and setup from scratch been performed since last FW update using a PC and web browser and walk thru the setup wizard at 192.168.1.1?

    Be sure you have a PW setup for the admin log in account for the RBRs web page. The Orbi app should ask you for this same PW for the web page admin login.