Hello,

I have a Plex server app running on a QNAP NAS on a network. Everything works great on LAN, but I can't make other devices connect to it directly from the outside (over internet). Supposedly Plex/QNAP should open whatever ports they need on router via UPNP, but they don't. And no matter what port I'm trying to open manually (and force Plex/QNAP to use it) - it's not accessible from the outside.

Setup is the following: Verizon FiOS 1Gbps fiber >> UTP-Cat5E-wired >> AX4200 ORBI RBR750 router >> UTP-Cat5E-wired >> QNAP NAS (static IP).

I had an hour long session with QNAP technician and he said "the port is not getting opened, so it's a router issue"...

To be fair, I initially used FiOS default router (Gateway FiOS Router FiOS G-1100-FT-FRONTIER) trying to make this work. I had a remote session with a Verizon tech and he couldn't figure it out either and blamed the router, so we ended up replacing the router with the same one. The issue remained.

So I then went ahead and got the ORBI mesh hoping that a router swap would help. It didn't. So I don't think it's a Netgear issue per se, but there's clearly something preventing my setup from being avail from the outside, and I'd REALLY appreciate if some bright mind can help me solve it.

Router is 192.168.1.1 (no double-nat)

NAS is 192.168.1.212 (static)

By default Plex tries to use port 32400. I tried it (and a dozen other ports).

ORBI is on V3.2.18.1_1.4.14 firmware.

PC is a Win10x64.

Thank you,

Nick

Forum Discussion

Issues opening a port on AX4200 ORBI RBR750