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Forum Discussion
Laptop and PC refuse to connect to satellite, but can connect to Router -- advice?
Hi All, I have a very frustrating experience with one of 2 RBS850 Satellites. The Router reports the connection to both are good, most devices appear to connect to either satellite, and also to ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
It's up to devcies to pick and choose where they connect too...Not Orbi.
Be sure the laptops wifi adapter drivers are up to date.
Contact the mfr of this laptop for additional help and support regarding there product.
Hi Furrye38,
Many thanks. In answer to your questions:
What Firmware version is currently loaded? V3.2.18.1_1.4.14 (the latest)
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? It is an Arris CM8200, supplied by NBN for their HFC service
Size of home: Large, 4 bedroom, 2 story.
Distance to satellites: 10-15m (30-45ft). Router reports connection to satellites as good
It's up to devcies to pick and choose where they connect too...Not Orbi: Yes, I know, but the issue is they work fine connected to the router, or one satellite, but when connected to the other satellite, they do not connect to the internet (even though they have a solid WiFi connection
Be sure the laptops wifi adapter drivers are up to date. Contact the mfr of this laptop for additional help and support regarding there product: Yes, I am working on that, BUT the issue is that one NG satellite works well, and the other one doesn't, with the _same_ laptop. (ie when I move it close to one satellite and then the other, and track what it is connected to in the app). This implies there is something about one of the satellites.
I have done a full factory reset of every device, and still no improvement? Any suggestions at the NG end?
Try swapping RBS locations with each other to see if the problem follows the 1 RBS...
- When you move away from one satellite and get near the other, the PC won't necessarily switch to the closer satellite trying instead to stay connected to it's first connection point. Try stopping and restarting the wifi on your PC when you're near the "bad" satellite. Then look to see where you're connected.
Hi All, thank you so much for the suggestions, it really helped me think things through.
I have made 3 changes that seem to have worked (fingers crossed):-
1. I swapped the satellites around
2. I changed the RTS/CTS value to 500 (from the default of 64)
3. I had another access point roughly like this:-
Upstairs: Orbi Sat (middle of upstairs of the house)
Downstairs: Orbi Sat (front of house) <--- Orbi Router ---> NightHawk EAX20 (set as an access point at the back of the house)
(The EAX20 is wired via ethernet to Router)
It struck me it could be part of the problem, so I forced its 2.4G and 5G channels to be away from the Orbi channels (visible and hidden).
For the last 10 minutes things are looking OK!!! I will let you know if things stay OK.
Keep us posted on how it goes.