Laptop and PC refuse to connect to satellite, but can connect to Router -- advice?

Hi Furrye38,

Many thanks. In answer to your questions:

What Firmware version is currently loaded? V3.2.18.1_1.4.14 (the latest)
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? It is an Arris CM8200, supplied by NBN for their HFC service

Size of home: Large, 4 bedroom, 2 story.

Distance to satellites: 10-15m (30-45ft).  Router reports connection to satellites as good

It's up to devcies to pick and choose where they connect too...Not Orbi: Yes, I know, but the issue is they work fine connected to the router, or one satellite, but when connected to the other satellite, they do not connect to the internet (even though they have a solid WiFi connection

Be sure the laptops wifi adapter drivers are up to date. Contact the mfr of this laptop for additional help and support regarding there product: Yes, I am working on that, BUT the issue is that one NG satellite works well, and the other one doesn't, with the _same_ laptop.  (ie when I move it close to one satellite and then the other, and track what it is connected to in the app).  This implies there is something about one of the satellites.

I have done a full factory reset of every device, and still no improvement? Any suggestions at the NG end?